tuyển dụng Nhân Viên Hỗ Trợ Khách Hàng tại hà nội - gear inc (mới)
Công Ty TNHH Gear Inc Việt NamĐịa điểm làm việc: Hà Nội
Hết hạn: 28/10/2022
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Description
Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.
The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.
Expectations
We're seeking some Customer Support Agents (Full-time) to assist in providing email customer support and customer queries from around the world.
- Identify and assess customers' needs to achieve satisfaction
- Keep records of issues/problem for further investigation from functional teams
- Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Meet personal/team's targets
- Follow communication procedures, guidelines, and policies
- Provide accurate, valid and complete information by using the right methods/tools
- Work with managers on the customer feedback
Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.
The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.
Expectations
We're seeking some Customer Support Agents (Full-time) to assist in providing email customer support and customer queries from around the world.
- Identify and assess customers' needs to achieve satisfaction
- Keep records of issues/problem for further investigation from functional teams
- Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Meet personal/team's targets
- Follow communication procedures, guidelines, and policies
- Provide accurate, valid and complete information by using the right methods/tools
- Work with managers on the customer feedback
Yêu cầu công việc
Requirements
- High sense of responsibility and enthusiasm.
- For those who have outstanding performance after 3 months, we may extend the contract for full-time employment.
- Good computer skills (familiar with MS Office & Google applications).
- Attention to details and desire to learn
- Excellent interpersonal skills.
- Flexible, adaptable to new changes
- Familiar with smartphone/ mobile device/mobile applications
- Ability to work independently and in a team.
- College students and freshmen are preferable
- Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up)
Benefits
- Continuous training to fully develop your potential
- In-house classes: Yoga and BJJ
- Flexible working hours.
- International, fun, and professional working environment.
- Nap room for a quick rest
- Free in-house gym and game room for everyone: We love board games, video games, PS5, ping pong, football tables, and VR games
- An open and honest culture where people are valued, treated fairly, trusted, and empowered.
- 200% pay on holidays and 300% on Tet
- Laptop/computer and other equipment is provided
- Attractive benefits ( 8.5 - 11 mil/month)
Working time
- Operating hours: Monday through Sunday. (5 shift/week)
- 8 hours/ shift, working shift will arrange by manager within
+ 8AM - 9PM
+ 10PM - 7AM
- Required to work 40 hours per week. Shifts can be scheduled around agent availability but candidates with open schedules are preferred.
Working Address: Tam Trinh Street, Hai Ba Trung, Hanoi
- High sense of responsibility and enthusiasm.
- For those who have outstanding performance after 3 months, we may extend the contract for full-time employment.
- Good computer skills (familiar with MS Office & Google applications).
- Attention to details and desire to learn
- Excellent interpersonal skills.
- Flexible, adaptable to new changes
- Familiar with smartphone/ mobile device/mobile applications
- Ability to work independently and in a team.
- College students and freshmen are preferable
- Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up)
Benefits
- Continuous training to fully develop your potential
- In-house classes: Yoga and BJJ
- Flexible working hours.
- International, fun, and professional working environment.
- Nap room for a quick rest
- Free in-house gym and game room for everyone: We love board games, video games, PS5, ping pong, football tables, and VR games
- An open and honest culture where people are valued, treated fairly, trusted, and empowered.
- 200% pay on holidays and 300% on Tet
- Laptop/computer and other equipment is provided
- Attractive benefits ( 8.5 - 11 mil/month)
Working time
- Operating hours: Monday through Sunday. (5 shift/week)
- 8 hours/ shift, working shift will arrange by manager within
+ 8AM - 9PM
+ 10PM - 7AM
- Required to work 40 hours per week. Shifts can be scheduled around agent availability but candidates with open schedules are preferred.
Working Address: Tam Trinh Street, Hai Ba Trung, Hanoi
Quyền lợi được hưởng
Competitive Package (Annual Bonus, Profit Sharing)
English Working Environment, Mental & Healthcare
Flexible working hours, Pet-friendly space
English Working Environment, Mental & Healthcare
Flexible working hours, Pet-friendly space
Thông tin khác
Thông tin cơ bản
Địa điểm: Hà Nội
Mức lương:461
Hạn nộp hồ sơ: 28-10-2022
Chức vụ: Nhân Viên
Hình thức: Đang cập nhật
Kinh nghiệm: Đang cập nhật
Số lượng: Đang Cập Nhật
Trình độ: Đang cập nhật
Địa điểm: Hà Nội
Mức lương:461
Hạn nộp hồ sơ: 28-10-2022
Chức vụ: Nhân Viên
Hình thức: Đang cập nhật
Kinh nghiệm: Đang cập nhật
Số lượng: Đang Cập Nhật
Trình độ: Đang cập nhật
Nộp hồ sơ liên hệ
Công Ty TNHH Gear Inc Việt Nam
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