việc làm QA MANAGER (bpo) tại đà nẵng - gear inc

Địa điểm làm việc: Đà Nẵng

Hết hạn: 16/02/2023

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:

Mô tả công việc

Gear Inc is seeking a QA Manager in Vietnam for our Moderation team (Team size: 700 - 900 staff). Ideal candidates are able to adapt and are well known with fast moving and last moment change.
Working location: Hai Chau/ Thanh Khe, Da Nang
Main responsibilities:
Communicates/Report quality standards and parameters to client to ensure the implementation of improvement and quality improvement plans in line with the developments of the projects.
Proactively report and discuss with clients about the difficulties and obstacles of the project to come up with short and long-term plans, bringing about the sustainable development of projects with customers' products.
Overseeing daily workflow of TnQ (Training and Quality Assurance) team.
Design curriculums to facilitate strategic training based on the organization's goals.
Evaluate organizational performance to ensure that training is meeting business needs and improving performance.
Increasing moderation quality by cooperating closely with internal stakeholders (Team Leads and WorkForce Analysts)
Metric-driven, analyzing, and reporting on team productivity and delivery of targets to POCs.
Maintaining the internal moderation calendar for the relevant programs
Maintaining and evaluating assessment procedures including internal and external moderation;
Reviewing external moderation reports and ensuring that action is taken to address any concerns and/or recommendations included in the reports.
Gear Inc
là công ty 100% vốn nước ngoài đang hoạt động lĩnh vực IT Phần mềm, Lập Trình tại Hà Nội. Hiện tại chúng tôi đang cần tuyển vị trị trí "[Đà Nẵng] Kiểm Duyệt Viên Nội Dung" với các kỹ năng như Cẩn Thận, Cầu Tiến, Chủ Động. Bạn sẽ được hưởng các chế độ phúc lợi như Bảo Hiểm Nhân Thọ khi làm việc tại Gear Inc
.

Yêu cầu công việc

Fluent English is a must
Have 3 years of experience in Moderation/ Customer Services/ Quality Assurance/ experience in community moderation.
Have experience working with content management methods and tools
Analytically-minded and detail-oriented
Have the ability to handle multitasking, can prioritize, and give solutions to conflicts efficiently.
Are self-starters and have a high degree of personal responsibility
Demonstrate a positive, can-do, proactive attitude
Are able to function in a fast-moving environment
Enjoy working and contributing as part of a team
Good to have but not required: experience with Google sheets/documents
Adapt to content management processes and tools.
Excellent time-management and organizational skills.
Ability to Multitask, with an effective resolution of conflicting priorities.
All interested candidates are welcome to apply. Please send your resume expressing your interest to us. Kindly note that only shortlisted candidates will be contacted by our HR team.

Quyền lợi được hưởng

Attractive salary (up to $1000) and benefits (Competitive Basic Salary, Lunch allowance, 13th Salary, Additional Bonus, Profit Sharing) and annual salary review.
100% compulsory insurance covered by the company after the probation.
Premium Healthcare and Mental Health Care service for you, 100% covered by the company.
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
Annual health check, annual flu vaccination.
Fantastic internal events.
Summer vacation (Paid days off and bonus).
Paid leave (12 days/year).
Flexible working hours, we work 40 hours per week (Monday-Friday).
International, fun and professional working environment
Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
English working environment
Internal English class fully sponsored by the Company with a native teacher during working time.
Training and career development opportunities.