Waiter/Waitress

Contribute to overall operational efficiency by performing relevant duties as assigned.
Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved though guest recognition and prompt cordial attention.
Establish good public relations with all guests.
Insure cleanliness and maintenance of his outlet, indoor & outdoor, back or front of house.
Report to management and other relevant department any defects.
Report honestly guest feedbacks.
Greet and advise customers.
Record transaction / orders in Point of Sales systems at the time of order.
Respect phone etiquette.
Able to anticipate any unexpected guest need and reacts promptly and tactfully.
Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
Assist guest while seating.
Engage and communicate with guests actively about local culture, activities or hotel activities.
Communicate with the kitchen/guest regarding any menu questions, the length of wait and product availability.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Responsible for clearing, collecting and returning food and beverage items to proper area.
Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
Take orders for food and beverage if necessary.
Assist in the delivery of F&B items to customers.