Customer Support freelancer

FIREGROUP technology

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 22/05/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: Thỏa thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Mô tả công việc

Handle and resolve customer inquiries via email, live chat. Facebook, or other online channels, remote meeting
Obtain and evaluate all relevant information, test and troubleshoot issues to determine a solution (training or technical fix)
Contact customers to receive positive feedback and convert into online reviews and testimonials
Direct requests and unresolved issues to the designated resource (mentor/Technical Support/Testers) and follow-up until issues have been resolved completely or a workaround is provided.

Yêu cầu công việc

Student at 1st-3rd year from any college/university
An enthusiastic, energetic, detail oriented and proactive person who works well in a fast-paced, dynamic team environment.
Eager to learn about technology products
Interpersonal, listening skills
Strong English written/verbal communication skills
Data collection and ordering
Stress tolerance
Able to work remotely and rotation per shift (4 hours each), with at least 5 shifts/week during day/night time, weekends and holidays
Night shifts: 6pm-10pm, 10pm-2am, 2am-6am
Day shifts: 6am-10am, 8am-12pm, 2pm - 6pm

Quyền lợi được hưởng

We believe that motivation & personality of the employees are the only shortcut to the promotion of the corporate and contributions to the society. We will try our best to create a corporate environment where all employees can realize their dreams and goals.
Featured benefits include:
Have opportunity to work with global merchants and join the dynamic, young and friendly project team; stable career path;
Attractive salary based on skills and experience; 13th month salary & seniority bonus; Employee's marriage, maternity bonus; Birthday voucher gift;
Annual salary review;
PTI Healthcare, annual health check;
Regular technical seminar & external/ internal training courses;
Providing free coffee, tea & snack;
Internal engagement events: Team-building; Town-hall, birthday gift voucher, mid-autumn, new year and kick-off parties, yearly company trip;
FireGroup Sports Clubs: Running, Football, Badminton, etc;
Laptop/ PC/ Monitor are provided

Thông tin khác

FireGroup envisions and strives to make an e-Commerce world where every merchant can succeed a reality. Since founded in 2016, we have specialized in providing a comprehensive portfolio of category-leading SaaS products for the global e-Commerce market, including online store development, store management, sales & marketing automation, and almost every aspect of running an online business.
After almost a decade in the market, we are loved by over 450,000 merchants and enterprises across 175+ countries and highly trusted by our globally renowned partners such as Shopify, BigCommerce, WooCommerce, Google, Meta, Tiktok, and Amazon. To continue empowering more merchants, we always welcome new tech talents who work toward a rewarding career and live by our core values.
Why to build your career with us
Make your impact globally on hundreds of thousands of merchants' success
Develop your skills in a fast-paced and highly competitive SaaS market
Create and grow continuously among passionate talents with growth mindsets

Nộp hồ sơ liên hệ

FIREGROUP technology

Ứng tuyển tại web công ty

Giới thiệu công ty Xem trang công ty

- Established in 2016, We are specializes in web-app solutions for running the global business on e-commerce platforms. We are now become the leading web-app provider, especially on both Shopify and AliExpress platforms. - Our mission is to solve challenges & problems in the global E-commerce market by using technologies. We are looking for new members who dare to think big and grow bigger.

Quy mô công ty

Từ 101 - 500 nhân viên

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