Application Support Executive - French RequiredCÔNG TY TNHH VSL VIỆT NAM
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Bộ Phận Hỗ trợ, Thiết kế đồ họa - Web
Thu nhập: 22 - 28 triệu VNĐ
Hình thức: Toàn thời gian
Ngày đăng: 16/07/2024
Hạn nộp: 17/08/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident.
Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.
Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent.
Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions.
Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team.
Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user: produce training material, provide training on assigned scope of work.
Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.
Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent.
Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions.
Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team.
Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user: produce training material, provide training on assigned scope of work.
Yêu cầu công việc
At least 3 years experiences in providing application support/ consulting to users in a customer focused environment.
Fluent in French and English is mandatory.
Strong background in Finance and Banking.
Experienced in SAP system (FICO module) or Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, ...) or other ERP system is a big advantage.
Experience of analyzing and documenting user need and requirements.
Motivation, responsiveness, interpersonal, analytical.
Sense of service and customer orientation.
Someone who has a sense for training using digital tools is a plus.
General Skills
Rigorous, concerned for the quality.
Can-do attitude.
Methodical/ Organized.
Team and collaborative spirit.
Good interpersonal skill.
Fluent in French and English is mandatory.
Strong background in Finance and Banking.
Experienced in SAP system (FICO module) or Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, ...) or other ERP system is a big advantage.
Experience of analyzing and documenting user need and requirements.
Motivation, responsiveness, interpersonal, analytical.
Sense of service and customer orientation.
Someone who has a sense for training using digital tools is a plus.
General Skills
Rigorous, concerned for the quality.
Can-do attitude.
Methodical/ Organized.
Team and collaborative spirit.
Good interpersonal skill.
Quyền lợi được hưởng
Professional, Open-minded and Creative Environment:
International, friendly, proactive, supportive workplace.
Great teamwork with Agile mindset.
Fostering mutual respect and understanding.
Strong sharing culture to improve individual development.
Individual Development:
Extensive training and in-depth knowledge sharing sessions.
Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization...).
Individual empowerment.
Special Care for Employee:
Work from home 2 days/ week.
Dell laptop and external monitor for your work.
100% salary on probationary period.
Up to 2-month performance bonus.
15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
Various attractive teambuilding activities and company trip.
Sport, personal activities sponsor.
International, friendly, proactive, supportive workplace.
Great teamwork with Agile mindset.
Fostering mutual respect and understanding.
Strong sharing culture to improve individual development.
Individual Development:
Extensive training and in-depth knowledge sharing sessions.
Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization...).
Individual empowerment.
Special Care for Employee:
Work from home 2 days/ week.
Dell laptop and external monitor for your work.
100% salary on probationary period.
Up to 2-month performance bonus.
15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
Various attractive teambuilding activities and company trip.
Sport, personal activities sponsor.
Giới thiệu công ty
CÔNG TY TNHH VSL VIỆT NAM việc làm
Phòng 1202, Tòa nhà Ruby Plaza, 44 Lê Ngọc Hân, quận Hai Bà Trưng, Hà Nội
Quy mô: Từ 101 - 500 nhân viên
Vị trí Application Support Executive - French Required do công ty CÔNG TY TNHH VSL VIỆT NAM tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 22 - 28 triệu VNĐ, tìm thêm việc làm về Application Support Executive - French Required hoặc công ty CÔNG TY TNHH VSL VIỆT NAM ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH VSL VIỆT NAM việc làm
Phòng 1202, Tòa nhà Ruby Plaza, 44 Lê Ngọc Hân, quận Hai Bà Trưng, Hà Nội
Quy mô: Từ 101 - 500 nhân viên