Application Support, IT Department, Head OfficeNgân hàng TNHH MTV Public Bank Việt Nam

Application Support is responsible for implementing application systems to support the bank's business goals while striving for the highest quality. We aim to provide extensive system support by delivering reliable application solutions. We are seeking an experienced Application Support to join our team and ensure the stability and functionality of our core banking system.
General Duties:
1) General
- Provide technical support for core banking system users, including troubleshooting and problem resolution.
- Collaborate with end-users to identify and address application-related issues.
- Ensure the availability and reliability of core banking system applications.
2) Application Management
- Assist in the deployment and maintenance of core banking system applications.
- Monitor application performance, respond to alerts, and implement necessary fixes.
- Coordinate with development teams to address application-related bugs and enhancements.
3) Documentation
- Document application support processes, incidents, and resolutions.
- Maintain comprehensive records of application configurations and changes.
4) Administrative
- Follow the policies and procedures of the bank, including adherence to IT security protocols.
5) Policy
- Ensure compliance with the bank's IT policies and standards.
- Maintain awareness of IT security practices and promote a secure computing environment.
6) Management Responsibilities
- Provide regular updates to IT management regarding application support issues and resolutions.
- Collaborate with IT teams to enhance the stability and functionality of core banking system applications.