Customer Supply Chain Senior ManagerHIGHLANDS COFFEE

Mô tả Công việc
Brief summary of job profile:
This role is responsible for:
Leading the Supply Chain customer care operations team to provide the best service to stores and customers
Ensuring right stock availability, right time, and right quality
Monitoring data and metrics to drive operational efficiency and cost-effectiveness
Key Accountabilities:
1. Planning and Budgeting
Develop a comprehensive plan of the customer care operations team to support the seamless integration and optimization of purchasing, logistics, and store operations
Propose the budget, resources allocation, priorities setting, and oversee the execution of the plan & budget management
Continuously evaluate and refine the plan & budget based on changing market conditions and customer demands
Track and manage key supply chain efficiency metrics, such as cost-to-serve, to identify opportunities for optimization and cost reduction
2. Operational & Inventory Management
Oversee the day-to-day supply chain operations, including monitoring inventory management processes, managing the order fulfillment process, and ensuring accurate PO placement and pricing to maintain optimal stock availability and achieve targeted on-time and in-full (OTIF) delivery performance at stores
Drive continuous improvement across end-to-end order management lifecycle, identifying root causes for performance gaps and delivering results through scalable solutions
Identify and implement best practices to optimize inventory management, distribution, and product availability
Partner with QA/QC to ensure compliance with relevant policies, regulations, and industry standards (labeling, Halal, ingredient content...)
Facilitate new product rollouts, LTOs, deletions, and transitions with distributors and suppliers. Identify risks and propose solutions to support supply in meeting demand
Gather and incorporate customer feedback to enhance the overall customer experience
3. Supply Chain Stakeholder Management
Serve as the primary point of contact for stores to address all supply chain-related issues, collaborating with cross-functional teams (including store operations, procurement, and suppliers) to resolve problems
Drive the collaboration with Procurement key sourcing activities, milestones and manage supplier relationship to provide a steady supply, availability and efficient production lead times maintaining brand specifications
Develop partnerships across key stakeholders including Store Operations, Marketing, Product Innovation, Planning and Finance to leverage best practices and create cross-functional alignment
Lead the implementation of administrative processes and procedures to ensure smooth day-to-day operations of the function
Leading the Supply Chain customer care operations team to provide the best service to stores and customers
Ensuring right stock availability, right time, and right quality
Monitoring data and metrics to drive operational efficiency and cost-effectiveness
Develop a comprehensive plan of the customer care operations team to support the seamless integration and optimization of purchasing, logistics, and store operations
Propose the budget, resources allocation, priorities setting, and oversee the execution of the plan & budget management
Continuously evaluate and refine the plan & budget based on changing market conditions and customer demands
Track and manage key supply chain efficiency metrics, such as cost-to-serve, to identify opportunities for optimization and cost reduction
Oversee the day-to-day supply chain operations, including monitoring inventory management processes, managing the order fulfillment process, and ensuring accurate PO placement and pricing to maintain optimal stock availability and achieve targeted on-time and in-full (OTIF) delivery performance at stores
Drive continuous improvement across end-to-end order management lifecycle, identifying root causes for performance gaps and delivering results through scalable solutions
Identify and implement best practices to optimize inventory management, distribution, and product availability
Partner with QA/QC to ensure compliance with relevant policies, regulations, and industry standards (labeling, Halal, ingredient content...)
Facilitate new product rollouts, LTOs, deletions, and transitions with distributors and suppliers. Identify risks and propose solutions to support supply in meeting demand
Gather and incorporate customer feedback to enhance the overall customer experience
Serve as the primary point of contact for stores to address all supply chain-related issues, collaborating with cross-functional teams (including store operations, procurement, and suppliers) to resolve problems
Drive the collaboration with Procurement key sourcing activities, milestones and manage supplier relationship to provide a steady supply, availability and efficient production lead times maintaining brand specifications
Develop partnerships across key stakeholders including Store Operations, Marketing, Product Innovation, Planning and Finance to leverage best practices and create cross-functional alignment
Lead the implementation of administrative processes and procedures to ensure smooth day-to-day operations of the function