F&B Order TakerMelia Hồ Tràm Beach Resort

1. Ensures personal grooming according to hotel standards and reports to work on time.
2. Always demonstrates a positive posture and manner.
3. Responsible for answering all telephone calls and prioritizing said calls, should have very good telephone etiquettes.
4. Directly involved in the order taking and order placing process while dealing with Guests request and orders, courteously, efficiently, and promptly
5. Should have good knowledge of room service menus and ongoing promotion in another F&B outlet.
6. Should be able to provide recommendations and suggestions to guests upon request.
7. Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service always.
8. Display excellent conversation skills and always selling techniques.
9. Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
10. Pay attention to guest orders and know the menu thoroughly. Write down all information's clearly. Highlight special requests.
11. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
12. Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.
13. Report cleanliness and maintenance issues to the immediate supervisor