F&B ServerFour Points by Sheraton Ha Giang

JOB SUMMARY
Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.
CORE WORK ACTIVITIES
General Food and Beverage Services
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
Assists Management
Communicate with guests, other employees, or departments to ensure guest needs are met.
Greeting and Seating
Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Closing
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Beverage/Coffee Cart
Inspect the cleanliness and presentation all china, glass, and silver prior to use.