Giám sát lễ tân -

Represent of the management in a positive manner on and off duty, especially in guest relations.
Responsible for the smooth operation of the Front Office department at all time.
Ensures information of hotel, restaurant facilities and other miscellaneous are updated on night report. Process the running night audit.
Submits all guests or employees incidents reports.
Arrange complimentary courtesies such as fruit basket, room upgrade, early check in, late check out, welcome drink, turn down service, etc.
Control the expenses of department and maintain them as low as possible within the level of service according to hotel's philosophy.
Ensure that the statistics data concerning the daily operations of the Front Office are correctly recorded.
Optimize the sales by suggestive selling; train staff on selling techniques and ensure that they are implemented.
Welcome and register the guest according to the procedures.
Accommodate special room request whenever possible.
Stay up-to-date on room rates, packages, discounts and how to handle each.
Review the room rates, room location, and types of room.
Promptly notify housekeeping of all late check out, early check in and special requests.
Develop thorough knowledge of the software used in the Front Office.
File and post all charges to guest accounts.
Follow the message handling procedures.
Report any unusual occurrences and requests to his superior.
Handle every kind of requests and complaints of the guests.
Keep properly the accounts of the guests for their expenses during their stay and charge them upon departure or any time they ask for it.
Other duties as assigned by Hotel managers.