Guest Relation Officer / Nhân viên đưa đón Sân bayNha Trang Marriott Resort & Spa - Hon Tre Island

Job Description:
• Welcome the guests as soon as they land from their flights with the signboard
• Provide information to the guests on requested services at the airport (mobile sim cards, money exchange, lost and found information, transportation, etc.)
• Assist and direct the guests to our car transfer service
• Coordinate with the team for information about the airport service (flight delays, special events on public holidays, military patrol, etc.)
• Set up and check the amenities on our cars (water, cold towels, music, wifi, etc.) accordingly
• Assure the good condition of the airport counter (cleaning, organizing, and decorating)
• Report to the transportation team and leaders all guest related issues during the transfer
• Support to find and bring back the lost and found luggage for the guests
• Support the GRO team at the resort when there is no demand at the airport
Shifts: 3 main shifts are decided by the frequency and the landing time of the flights. Additionally, based on the daily memo, the extra shifts may need to be arranged accordingly.
• Night shift: 9:00 pm - 6:30 am
• Morning shift: 6:30 am - 4:00 pm
• Afternoon shift: 1:00 pm - 10:30 pm
Transfer to the airport: GROs are supposed to be at the mainland to clock in their shift before following with a Marriott car to the airport based on the transportation team's arrangement. When ending the shift, GROs are obligated to be back to the mainland to clock out before leaving work.