Guest Relations Officer
Nơi làm việc: Lào Cai
Ngành nghề: Kế toán, Hành chính - Văn phòng, Tài chính / Kế toán, Lễ Tân, Ngân hàng/ Tài Chính
Thu nhập: Từ 5 đến 8 triệu
Hình thức: Toàn thời gian
Ngày đăng: 17/08/2024
Hạn nộp: 20/09/2024
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Mô tả công việc
• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests' arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests' complaints and comments tactfully and efficiently
• Handling guests' mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious looking person(s) / articles
• Review arrival lists and prepare compendiums prior to guests' arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests' complaints and comments tactfully and efficiently
• Handling guests' mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious looking person(s) / articles
Yêu cầu
• Relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
Quyền lợi
+ 05 working days | 02 days off per week.
+ 02 months probation 100% salary, 100% Service surcharge
+ Social insurance | Suncare health insurance
+ 3 meals/day support & Uniforms provided by the hotel
+ Training course at the hotel according to hotel regulations
+ Salary: discussed during interview
Work location: Sa Pa - Lao Cai
Other modes: Discussed during interview
+ 02 months probation 100% salary, 100% Service surcharge
+ Social insurance | Suncare health insurance
+ 3 meals/day support & Uniforms provided by the hotel
+ Training course at the hotel according to hotel regulations
+ Salary: discussed during interview
Work location: Sa Pa - Lao Cai
Other modes: Discussed during interview
Giới thiệu công ty
Hotel de la Coupole, MGallery Collection việc làm
Sapa - Lào Cai
Việc làm tương tự
Vị trí Guest Relations Officer do công ty Hotel de la Coupole, MGallery Collection tuyển dụng tại Lào Cai, Joboko tự động tổng hợp mức lương Từ 5 đến 8 triệu, tìm thêm việc làm về Guest Relations Officer hoặc công ty Hotel de la Coupole, MGallery Collection ở các link phía trên
Giới thiệu công ty
Hotel de la Coupole, MGallery Collection việc làm
Sapa - Lào Cai
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