[ HO ] Acquiring Clearing & Settlement (Payment Business)CÔNG TY TÀI CHÍNH TRÁCH NHIỆM HỮU HẠN MỘT THÀNH VIÊN SHINHAN VIỆT NAM

1. PROJECT
• Develop and follow up project plans, timelines and budgets.
• Coordinate with internal teams (IT, Finance, Accounting, Legal, Risk, Compliance...) and external
partners (merchants, payment processors, Card Brands) to ensure smooth integration and project
milestones.
• Setup of accounting, clearing, settlement and dispute, fraud management systems for the payment acquiring business.
• Define accounting workflows for payment acquiring, ensuring accurate financial reporting and
reconciliation.
• Establish and manage clearing and settlement processes between the acquiring platform, merchants and financial institutions.
• Implement automated solutions for timely settlement, ensuring funds are allocated correctly and
in compliance with industry standards.
• Identify risks associated with accounting, clearing, settlement, and disputes, and implement mitigation strategies.
• Training internal teams and partners on new business processes
2. BAU
• Handle daily operations activities such as reconciliation, clearing and settlement, processing
transactions to card scheme (VISA/Mastercard/Napas).
• Handle dispute/chargeback/fraud and customer complaints cases with merchants and issuers.
• Daily monitor transactions, merchant operation for suspicious activity to detect fraud, manage dispute rate to ensure the compliance with SBV, Card scheme, Bank regulations
• Handle the onboarding merchant and support of merchant accounts.
• Set up relevant reports regarding acquiring business (internal & external reports).
• Coordinate with other departments/ Branch/ T.O for handling inquiries related to acquiring business operation activities.
3. OTHERS:
• Prepare and modify/enhance business procedures/process, operation tasks related to
acquiring business activities where appropriate
• Implement tools and processes to manage disputes efficiently, minimizing operational costs and
improving resolution times.
• Coordinate with IT team and partner/vendors to build requirements for acquiring system if required
• Other tasks as assigned by line manager/director.