HostessInterContinental Hanoi Westlake

- Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
- Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
- Ensure restaurant operating equipment is clean and in working order
- Welcoming guests to the Restaurant
- Inquiring if they have a reservation and noting it in the reservation book if they do
- Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
- Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
- Take telephone bookings and document in the Reservation book according to restaurant standards
- Train wait staff and bus staff in hostess standards
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
- Maintain responsibility of cleanliness of hostess stations
- Maintain responsibility of cleanliness of all menus and drink menus
- Assist with beverage and food service
- Carry food and beverage trays in a safe manner to minimize breakages
- Perform any other duties which may be assigned by the management from time to time.