Housekeeping Clerk - Thư ký buồng phòngAngsana Quan Lan - Ha Long Bay Resort

1. Answer calls within 3 rings and receiving call standard.
2. To issue and collect the section / master keys to / from HSK associates and maintain the log book promptly.
3. Take daily inventory of keys at the beginning & at the end of the shift & handover to the supervisor on duty.
4. To maintain the HSK store rooms and ensure that all guest supplies are ordered & stocked in sufficient quantities to ensure a smooth operation
5. Prepare morning & afternoon villa attendant's work sheets with the consultation of the supervisor on duty.
6. To attend to guest request and queries courteously and promptly.
7. Receive messages from other departments and communicate clearly to the relevant persons in the department. Record them correctly.
8. To update Cadena system and roster on daily basis.
9. To follow up & update the status of the guest requests in the FCS system.
10. Maintain the lost & found records & stores following the lost & found procedure.
11. To follow up and update the room status promptly in the opera system.
12. Provide feedback to the Asst. Housekeeper regarding not available items which needed for daily operations
13. Maintain the cleanliness of the HSK office