Housekeeping supervisorAngsana Quan Lan - Ha Long Bay Resort

1. Directs and controls all subordinate Villa Attendants to ensure that all day to day operational matters are handled on time and guest expectations are met
2. Assigns villas for cleaning as per schedules and monitors the cleaning process
3. Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete
4. Reports engineering failures and breakdowns and follows up on repair schedules
5. Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order
6. Oversees the condition of plants both within and outside the villas and reports any problems to immediate supervisor
7. Oversees the mini bar operation ensuring bars are restocked in a timely and efficient manner
8. Oversees the issuing, controlling and application of housekeeping cleaning chemicals
9. To attend to any ad hoc guests requests ensuring that they are is properly attended to
10. To oversee the turndown process ensuring specially requested times are adhered to.
11. Executes departmental administration filling in forms and checklists as required on time
12. Maintains and adheres to the policy regarding lost and found and reports any security concerns to supervisors
Job Description
13. Handles customer complaints if possible, or reports them to supervisors.
14. Coaches, counsels, disciplines and develops subordinate employees