Insides Sales RepresenatativeVĂN PHÒNG BÁN VÉ HÃNG HÀNG KHÔNG LUFTHANSA TẠI VIỆT NAM

Mô tả Công việc
Within the operational targets set by the Head of Sales & Handling (F/GC), the local Manager Sales & Handling (F/GC-G) or local Manager Sales (F/GC-X), the Outside Sales Representative performs the following duties:
Sales and Relationship Management
· Achieves sales budget targets for assigned accounts.
· Creates rate offers, with and without guarantee of transportation.
· Enters into transportation agreements with customers.
· Identifies and manages opportunities with existing customers with the goal to negotiate new profitable business focused on long-term or regular business.
· Acquires new customers and identifies new business with the help of LCAG sales tools and external sources of information.
· Performs market and account analysis and develops action plans using customer relationship information and internal reports in cooperation with Inside Sales and Commercial Team.
· Organizes and performs sales visits including presentations to customers with the aim to market the LCAG product and service portfolio and involves Inside Sales Representative as required.
· Organizes customer events.
· Maintain customer data and captures sales activities in the CRM tool.
· Actively pushes the eChannel usage and promotes eAWB.
· Manages capacity agreements such as LTCs in co-operation with Revenue Management as described in the Sales Rule Book.
· (Re-) Negotiates special rate agreements and LTCs as pe Sales Rule Book considering market developments and customer's performance.
· Develops and sells customer-oriented logistic solutions in collaboration with the Handling department and the Inside Sales Team.
· Shaer information about activities, offers, strengths and weaknesses of his customers with Commercial Manager, Inside Sales, Sales (&Handling) Manager and Key Account Management.
· Actively supports the local customer segmentation process.
· Acts as "touch point" for Claims and Complaints and transfers them to Regional Customer Solutions Team (CST), respectively to the Claims departments and/or the accounting team following the process. Promotes the usage of eClaims/Complaints.
General
· Performs all other duties assigned or delegated by supervisors.