IT Helpdesk (Global Team)IT Helpdesk (Global Team)

1. RESPONSIBILITY
• Provide support to computer users and systems at FACTORY sites in Vietnam (Vinh Phuc province)
• Support issues reported by the users at the sites.
• Perform hardware and software installation
• Manage CCTV, camera, IP phone, speakers,....
• Provide on-the-job training to new department staff members
• Determine source of computer problems (hardware, software, user access, etc..)
• Identify and fix security issues on (server and network) systems
• Represent FACTORY in Vietnam and global IT taskforces. This may require collaborating and attending conference calls outside of regular working
• Liaise with IT vendors and suppliers as required
• Implement network security, manage host security, file system integrity, and manage users (eg add, delete users, change permissions, etc..)
• Assist with other IT tasks where required
• Provide consistently high-quality customer service for internal users at Vietnam factory site
• Work within the guidelines of global IT policies and procedures.
• Work as a member of IT global team, operate independently in Vietnam, while keeping other team-members well informed of changes/improvements
2. WHAT WE CAN OFFER
• 13th salary. Performance bonus annually
• 100% probation salary
• Healthcare Program for both Employees and family
• Work From Home day
• Company shuttle bus from Ha Noi