Kitchen Equipment Supervisor/ Nhân viên kỹ thuật bảo trì thiết bị bếpInterContinental Hanoi Westlake

Financial returns:
• Be responsible for saving hotel asset/ energy/ water/ chemical and propose the saving ideas to management.
• Understand departments and hotel's product, and upsell to the guest, or recommend hotel products to the guest.
• Report Lost and Found immediately to Security.
• Be responsible in keeping our property safe and secure.
• Preserve ingredients and food in good conditions in order to keep cost in line.
• Monitor food and operating costs and controls these by reducing waste.
People:
• Perform/ behave as per IHG Winning Ways to other colleagues within your department and toward other departments
• Perform/ behave as per IHG leadership competencies
• Work with Superior and Human Resources on manpower planning and management needs
• Identify training need, propose training plan, and conduct the training
• Conduct shift briefings, department meeting to ensure hotel activities and operational requirements are known
• Observe staff's performance, give constructive feedback when need it.
• Coach and develop staff
• Work with Superior and Human Resources on disciplinary action for poor performance or any conflict among staff
• Able to help other section within Repair & Maintenance whenever required by the supervisors.
• Demonstrate cooperation and trust with colleagues, supervisor and across department.
• Able to work under pressure during busy times.
• Respond positively to changes in the workplace.
Guest experience:
• Perform Brand's Services behaviours in daily operation basic towards the guests
• Ensure consistency service within the department
• Sharing guest feedback to the team
• Manage all requests made by guests, or special request from guest that your staff reported to you
• Maintain a level of broader knowledge which enables you to handle minor problems in all fields of the department.
• Ensure complaint and requests are handled with the aim of exceeding guest expectations.
• Open to new ideas and willing to make changes in improving customer satisfaction.
Responsible business:
• Be responsible in keeping our property safe and secure
• Be responsible in protecting the inviroment such as the trees, the sea, and special species
• Understand and ensure your staff understanding IHG Brand Standard related to your department
• Recommended changes to these standards
• Open and close the shift, ensure effective shift hand over
• Co-ordinate special projects as required, such as...
• Rotate the roles (cross training) within department when required
• Perform any other duties which may be assigned by the management from time to time.
• Implement and carry out maintenance program in accordance with established timeframes
• Assist with the implementation of the resort's preventative maintenance system and repair log system
• Attend to all types of repair and maintenance work in the resort premises, including any new additions / extensions to the Resort or any other properties.
• Ensure that appropriate files are maintained and resources kept for future reference
• Complete daily reports outlining work undertaken for the day.
• Under-takes repairs and maintenance of kitchen Equipment and maintain when required.
• Maintain proper condition of all equipment and work areas
• Understand & follow the Escap Work Order System and Preventative Maintenance System
• Be aware of the Resorts Environmental Program and carry out duties in your day to day job tasks bearing this in mind.
• General building minor maintenance repairs.
• Assist the Assistant Chief Engineer/Chief Engineer to set up the Preventive Maintenance System and run same.
• Shift inspection and rectification.
• Complete work orders as requested by the Chief Engineer/Assistant Chief Engineer to meet customer requirements.
• Demonstrate flexibility in changing the work schedule in line of guest priorities.
• Carry pager and respond to requests from other departments regarding minor maintenance issues throughout the day.
• Conduct lighting checks to ensure all lightings are in working order.