Logistics OperatorCông ty TNHH Air Liquide Việt Nam

How Will You Be Contributing to Our Success?
1. Receives and creates customer and distributor orders
- Creates the orders received from different channels (phone, email, etc.)
- Attends customer calls in a polite and warm way, analyses the customer demand
- Ensures a reliable order setting to avoid errors in deliveries or invoices
2. Advises the customers on their orders and deliveries
- Understands customer needs, proposing to them the best solution to match their requirements.
- Informs customers of additional services and fees if required such as express deliveries
- Checks order consistency and is familiar with historical data and customer agreements, to avoid unnecessary deliveries and costs
- Co-ordinates and transfers information to Sales team when required for complex issues
3. Organizes the deliveries to clients and distributors
- Checks customer orders, modifies them when needed and validates them
- Checks remote-monitored installations and trigger deliveries when needed
- Optimizes the trips with a routing tool respecting safety, legal constraints and customer satisfaction