Operation Executive (English/Chinese)Smart OSC _ HCM

Accountable for the administration and user management for marketing technologies related to the digital asset supply chain (Digital Asset Management, Marketing Resource Management, Content Management)
Assist with maintaining associated governance actions for user groups, permissions, and access, data model management, and workflow management within the relevant technology platforms.
Responsible for the timely response, solution, and maintenance of the Marketing content supply chain ecosystem issues through an incident management tool and weekly stand-ups.
Support the global multi-functional teams, partners, and agencies with system improvements,
training, issue management resolutions and standard methodology sharing.
Responsible for updating documentation of business processes, training, technical integrations, and the attribute/data dictionary related to the content supply chain.
Assisting with the management of business process design and organizational change
Supports with user experience enhancements/ management
Proactively handles potential bottlenecks
Handles new user access and assists with training set-up
Ensures quality and business rules compliance