Program and Activations Manager

When you stay at the Thompson Denver, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective. Thompson Hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your trip or even your life.
This is not your typical career opportunity. At Thompson Denver, a member of the Hyatt collection, we believe our team members can thrive in an empowered, supportive, creative and energetic environment.
We're looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has enthusiasm for creating unique experiences in a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and can express that belief in an atmosphere of spontaneity and authenticity.
At Thompson, we believe our guests select our Hotel because of our caring and attentive colleagues who are focused on providing intuitive service and meaningful experiences tailored to each guest experience. We are a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
This role will embody our leadership expectations: Championing Hyatt's Purpose & Values, Experiment to Improve, Drive for Impact and Develop Diverse Talent. This leader will also demonstrate our values of empathy, wellbeing, respect, integrity, experimentation and inclusion.
The Program and Activations Manager is responsible for ideating, curating, and executing on brand events, experiences and art exhibitions year-long across the distinct food and beverage outlets and hotel. This manager oversees the overall strategy and is future thinking, ensuring their team operates with excellence to achieve goals along the way to ultimately drive top-line Revenue into the outlets.
A good fit for the role is someone who knows how to cater to many different communities and is well-connected. This person leads with heart and is intentional in their curation, is dedicated to opening doors for others and is genuinely passionate about connecting humans. Logistically, this person knows how to produce a wide range of world class events, networks to build tangible connections, and has a track record of curating successful programs. This role reports directly to the Director of Operations.
Essential Duties/Tasks/Responsibilities-
Working collaboratively with Marketing, Sales, Food and Beverage and other departments within hotel
Involvement with the annual business plan process
Manage the monthly programming budget and create event specific P&Ls
Client entertainment for potential and existing partnerships to develop, strengthen and maintain relationships
Maintain well organized documentation and reports and work with leadership to maximize impact-based programming
Local Networking to expand the hotel's online reach
Oversee management of social media accounts
Collaborate with internal teams to gather information about promotions, events, and updates to effectively communicate them through digital channels.
Ideate, curate, and implement strategic quarterly hotel events
Deliver high-touch, high-level service to all accounts, and work closely with Operations, Event Planning and Banquets to ensure an exceptional experience
Leverage Hyatt's tools, systems, network and database to drive results
Lead programming and curation strategy for Marketing in collaboration of activations with DOSM
Develop and execute comprehensive social media and marketing strategies in collaboration with DOSM to promote the hotel's activations.
Knowledge/ Skills
Extremely well organized with the ability to multitask and possess strong time-management skills to prioritize to meet deadlines
Able to apply solution-based thinking to effectively anticipate, prevent, identify, and solve problems, as necessary
Understands and evaluates complex information, data, etc. from various sources to meet appropriate objectives
Deep understanding of current trends, market conditions and local competitive set
Effectively communicates both verbally and written with all levels of colleagues and guests in an attentive, friendly, courteous, and service oriented manner
Self-motivated and a creative thinker though a defined brand-lens to achieve financial results
Thrives on a balance of in-person engagement and behind-the-scenes planning and project management
Perform other duties as requested by the hotel leadership team