Public Area SupervisorFour Points by Sheraton Ha Giang

JOB SUMMARY
Responsible for the high standards of cleanliness in all Public Areas during shift and visits all areas frequently and in proper way during shift
JOB SPECIFIC TASKS
Check banquet event order and VIP activity arrange work by the activity.
Holds briefings with PA attendants and check attendants grooming and propriety.
Check all attendants working quality and working quantity and working procedure
Reports and follows up on any maintenance requirements in close co-operation with Engineering department, and ensure that they are remedied promptly.
Ensures that staff uses and maintains cleaning equipment and machines in a proper way. Cleaning equipment and machine are to be stored and good working condition.
Responsible for strict key control
Discipline staff when necessary
Provide one to one instruction to associate members when required
Seek opportunities to continually improve guest service, by reporting guest comments
Take appropriate action to resolve guest complaints
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
Adhere to the hotel's security and emergency policies and procedures
Prepare PA daily and weekly and monthly cleaning schedule. Sent schedule to executive housekeeper to approve.