Quality and Training Supervisor Location: District 09CÔNG TY TNHH VIETNAM CONCENTRIX SERVICES

General and Specific skills:
• At least 2 year experience in QA cum Trainer Team leader for Call Center will be
priority
• Good in English and Japanese.
• Ensure that Process quality and training is delivered effectively in the stipulated
timelines
• Evaluate process quality and take corrective actions which should be tangible
• Evaluate effectiveness of T & D interventions
• Improve calibration of QIC, SME and CSM within team
• Provide crisp and specific feedback to Front Line Recruitment Teams on quality of
new hires
• Design and develop Quality framework
• Ensure uniform quality of training being delivered by all training teams in line with
client requirement
• Interact and streamline channels of communications with other Functions and Clients
Quyền lợi
- Total income from 25,000,000 to 30,000,000
- Full welfare, insurance, unemployment insurance, 24/7 health insurance policies
- 14 days leave/year.
- 13th month salary.
- Clear promotion policy.
- Approve and adjust annual salary.
- International working environment.
-Work full-time rotating shifts (Shift 1: 8am - 5pm; Shift 2: 8:30am - 5:30pm; Shift 3: 2pm - 10pm). Take 1 random day off per week. Allowance 1,200,000 VND.