Quality & Continuous Improvement Officer/ Nhân Viên Kiểm Soát Chất LượngInterContinental Hanoi Westlake

. Support QCI Manager to lead the Quality and Continuous Improvement process and culture within the hotel.
· Retrieve, analyse and disseminate information from such business tools as IHG's Guest Satisfaction Tracking System (GSTS), Employee Satisfaction Pulse Survey (ESPS), financial data and other sources of information.
· Identify root causes of problem areas in conjunction with the relevant teams and then work on solutions and develop subsequent new or revised processes ensure that the problems are eliminate; interact closely with the training department and the departmental trainers
· At the close of the process ensuring that all Quality projects initiated in the hotel continue and are regularly monitored.
· Follow up on focus groups during process development with the areas concerned and also with areas that have completed Quality & Continuous Improvement implementation to constantly monitor effectiveness and compliance.
· Prepare the periodical reports to QCI Manager, reporting on the status of each project and achievements made, together with areas of concern.
· Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
· Coordinate any necessary training for the implementation of processes with the relevant Departments under the guidance of L&D cum QCI Manager.
· Assist L&D cum QCI Manager with training sessions and activities in building the company's learning culture.
· Support L&D Team to have proper Hotel & Departmental onboarding, Training planning and Management up to the standards of IHG, InterContinental Hotels & Resorts.
· Support L&D Team in managing IHG Academy program
. Other tasks as requested from manager