SENIOR BILLING REPRESENTATIVE - Night Shift

Outsource Solutions is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market with NO activities in Vietnam. We are NOT involved in real estate, insurance, multilevel marketing, or lending activities. We pride ourselves on delivering exceptional service to our clients while ensuring our employees experience a professional work environment with comprehensive benefits, including adherence to legal labor rights compliance in Vietnam, encompassing social insurance, holidays, leave, travel, health check-ups, and more. JOB RESPONSIBILITIES:Check and provide feedback on payment reports from partners to ensure accuracy and timeliness.Review and reconcile internal payment reports, taking timely corrective actions to ensure the accuracy of client cash flows.Manage the payment error reporting system and propose appropriate solutions to efficiently resolve issues.Handle cases of unsuccessful bank payments, search for and propose effective solutions to resolve the situation.Lead and manage the Billing team, ensuring optimal and accurate resolution of customer requests.Support employees in interacting between relevant departments regarding tasks and procedures.Guide, train, and support new employees to catch up with work progress and quickly integrate into the team environment.Monitor, detect, and promptly address departmental issues affecting service quality, providing guidance and advice to employees on handling special cases.Handle internal team issues under management's purview, implement company policies and regulations to ensure consistency and task completion.Organize and coordinate regular meetings to report work progress to management.Monitor, check, and evaluate the quality of work and expertise of payment staff, ensuring adherence to procedures and job standards, and driving team members to meet KPIs regularly.Perform other duties as required by management.