Senior Expert, Capability DevelopmentNgân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank)

Job Purpose
The job holder is repsonsible for developing and implementing capability development activities in the Frontlinethrough:
1. Designing and managing the construction of job profiles, training roadmaps, career paths, recruitment,appointment guidelines, and capacity asssestment process
2. Developing and implementing training programs (10-20-70) for Frontline
3. Guide/design training materials, including products, programs, and campaign training materials
4. Planning and implementing capacity assessment of Frontline
5. Become a Business Coach
6. Being responsible for the construction and training plans of the adjacent team
Key Accountabilities
1. Capacity Development
- Capacity development for the Frontline and Customer Relationship Management
- The focal point to receive feedback and make suggestions to build, evaluate, and adjust the necessarycompetency framework, training roadmap
- Develop JD, JS for Consulting and Operation force
- Coordinate with Human Resources department to monitor and evaluate actual capacity against thecompetency framework requirements.
- Develop and implement a roadmap to narrow capacity GAP, including the planning and training required forthe position consistent with business objectives
- Design and implement professional training programs for the Frontline and Customer RelationshipManagement under RACI with HR
- Conduct productivity improvement programs, coaching and mentoring to enhance Frontline and CustomerRelationship Management's productivity and sales
- Set up and manage the implementation of human resource development programs such as successionplanning, reserve director, trainee management...
2. Training on customer experience / Product / Solution / Customer Journey
- Develop and implement PDP Personal Development programs, synthesizing, planning training, and annualtraining budget for the positions of Frontline and Customer Relationship Management
- Develop, guide và coordinate the implementation of personnel capacity assessment for recruitment,appointment/rotation to ensure that the capacity is met according to position requirements.
- Train and coach on customer experience / Products / Solutions / The responsive customer journey to ensuresthat the needs of customers and business are met.
- Implement training and provide professional trainers according to RACI with LnD HR.
- Be responsible for management, training, capacity building of management staff and adjacent team buildingplans.
- Report periodically and/or at the request of HOD on the progress of capacity development.
- Other tasks assigned by the management level.