Senior Manager, Performance & Programs & DigitalizationTập Đoàn Giao Nhận Toàn Cầu DHL - DHL Global Forwarding

Manage programs / projects of strategic, technical and operative nature, in a matrix environment by applying proven expertise, methodology, knowledge, and experience to the business in order to improve cost efficiency, quality, performance, and operations. These programs / projects include EOS, HRQS, EOY and Can Do Award, etc.

Employee Opinion Survey (EOS)

• Administer EOS process within the country according to global / regional guideline and timeline (e.g. Orgmapper set up survey ordering, survey period administration, reporting and EOS Follow Up)

• Conduct pre survey briefing and post survey result announcement for better communication and increasing transparency

• Lead the EOS Follow Up process after the EOS result released. Gather feedback and set up action plan for next year

HR Quality Survey (HRQS)

• Manage the HRQS for HR within the country, including nomination process, communication, data and reporting, in liaison with the global / regional Performance & Programs teams

• Lead the HRQS follow up after the HRQS result released. Gather feedback and set up action plan for next year

Employee Recognition Events

• Coordinate the regional flagship recognition event Employee Of the Year (EOY)

• Manage the quarterly Regional "Can Do Award" and quarterly "Long Service Award"

• Lead the biannual "Appreciation Week" within the country including implementation plan, coordinating the delivery of gifts and post event communication

• Lead all country-wide employee engagement activities and events

HR Awards and recognition

• Apply for different external best employer awards (e.g. Great Place to Work, Kincentric Thailand Best Employer and Top Employers Award)

• Ensure proper tracking and communication of key external best employer awards

• Coordinate internal HR awards (Best-in-Class HR/Top HR initiative/Corporate Awards)

HR KPI reporting

• Work with Finance team and Regional Office to generate country HR reports (e.g. HR SRP)

• Perform data analysis to assist business decision and strategy

• Provide HR Analytics data from various source to generate HR Analytics Dashboard and HR KPI presentations

HR Data and Systems

• Ensure proper HR data maintenance in HR People+

• Collaborate with all HR functions in HR system implementation and transition

HR Communication

• Lead and manage HR Communication for all HR Functions

• Lead Country Kick On and Quarterly Townhall meeting including organizing, content, and communication

Smart Connect & Digitalization

• Lead and manage Smart Connect Platform including content publication, user onboarding and troubleshooting, testing and implementing new Smart Connect Functions

• Maximize various HR Digital communication platform including Smart Connect, Digital Signage, etc.

• Being a center of expertise in HR Digitalization

ESG

• Lead HR programs related to Connecting People and Improving Lives including DHL's Got Heart, DHL Tamdee

• Lead HR programs related to DEIB including IWD, DEIB Week, Pride Month, etc.

• Lead country-wide communications on Compliance

Health and Wellbeing

• Promote Health and Well-being Program to contribute to Global Health and Well-being annual program rating

• Regularly rollout Health and Well-being initiatives for various stage of employees

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