SPA AttendantWyndham Garden Ha Noi

POSITION SUMMARY:
Responsible for ensuring that all areas within the SPA are set-up and maintained in the highest standards of cleanliness, hygiene and operations.
RESPONSIBILITIES:
- Prepare, set up and when necessary clean the guest areas within the SPA.
- Provide accurate information and responds to guests questions regarding the facilities, services and activities.
- Understand the benefit of each treatment and is able to explain this to the guest.
- Ensure the set-up, cleanliness, hygiene of Spa facilities are consistently maintained.
- Cleaning the treatment room immediately when finished using and coordinate with housekeeping and engineering to keep the area clean and with zero defects.
- Maintain the highest standard of personal grooming and hygiene as instructed by company.
- Maintain the highest level of hygiene cleanliness within the surrounding areas at all times.
- Build and maintain relationships with internal and external customers.
- Understand and anticipates customer's needs, takes action to address customer needs and strives to exceed customer expectation.
- Ensure care and attention is provided at all time to meet the guest satisfaction.
- Refrain from any unnecessary conversation whilst within Spa treatments areas.
- Work effectively with colleagues from different viewpoints, cultures and countries.
- Control and deliver the linen and treatment products.
- Send dirty linen to laundry and pick up clean linen from Linen Room.
- Set up of room treatments, Locker rooms, Wet areas, Showers, Sauna, Steam Rooms and guest relaxation areas according to the standard.
- Always following the hotel Policies & Procedures.
- Complete other tasks which assigned by the leader.