Spa Therapist - Danang Marriott Resort & Spa, Non Nuoc Beach VillaMarriott Da Nang Resort & Spa, Non Nuoc Beach Villas

Maintain basic Spa knowledge of the following:
Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check-in and check-out procedures
Maintain knowledge of retail brands, services and special promotions available in the Spa.
Maintain working knowledge of Spa equipment and facilities that the massage therapists typically use throughout their work shift.
Promote and sell spa/salon services including retail offerings related to the Spa.
Maintain Spa/Salon Environment
Set up workstation and/or treatment room with necessary products, equipment, and supplies.
Clean, maintain, and sterilize tools (e.g. nail implements, hot stones) and equipment (e.g., wax pots, steamers).
Maintain cleanliness of workstation and/or treatment room throughout shift.
Secure supplies and equipment at the end of each shift.
Dispose of trash and dirty linens in the proper area.
Evaluate equipment to assess proper functioning and report deficiencies.
Guest Relations
Address guests' service needs in a professional, positive, and timely manner.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Communication
Speak to guests and co-workers using clear, appropriate and professional language.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Provide assistance to coworkers, ensuring they understand their tasks.
Escort all guests to changing rooms, relaxation, or next appointment.
Safety and Security
Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Practice universal health care protocol while dealing with guests and co-workers.
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Make sure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.