Training ManagerTHE SHERATON HOTEL
Nơi làm việc: Khánh Hòa
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Quản lý điều hành, Khách sạn - Nhà hàng, Hành chính - Văn phòng, Lương cao, Nhân sự, Nhà hàng khách sạn / Du lịch, Giáo dục / Đào tạo
Thu nhập: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 30/09/2024
Hạn nộp: 31/10/2024
Mô tả công việc
Administering Employee Training Programs
• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive on-going training to understand guest expectations. Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Meets with training cadre on a regular basis to support training efforts.
• Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness Monitors enrollment and attendance at training classes. Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Measures transfer of learning from training courses to the operation. Thông tin liên hệ HR Dept-HRM [protected info]-[protected info] Mã QR giới thiệu Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets
• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision. A BÁO CÁO TIN TUYỂN DỤNG
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. Makes any necessary adjustments to training methodology and/or re-trains as appropriate. Aligns current training and development programs to effectively impact key business indicators. Establishes guidelines so employees understand expectations and parameters.
• Develops specific training to improve service performance.
• Drives brand values and philosophy in all training and development activities. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets Participates in the development of the Training budget as required. Manages budget in alignment with Human Resources and property financial goals.
• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive on-going training to understand guest expectations. Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Meets with training cadre on a regular basis to support training efforts.
• Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness Monitors enrollment and attendance at training classes. Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Measures transfer of learning from training courses to the operation. Thông tin liên hệ HR Dept-HRM [protected info]-[protected info] Mã QR giới thiệu Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets
• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision. A BÁO CÁO TIN TUYỂN DỤNG
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. Makes any necessary adjustments to training methodology and/or re-trains as appropriate. Aligns current training and development programs to effectively impact key business indicators. Establishes guidelines so employees understand expectations and parameters.
• Develops specific training to improve service performance.
• Drives brand values and philosophy in all training and development activities. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets Participates in the development of the Training budget as required. Manages budget in alignment with Human Resources and property financial goals.
Yêu cầu
-Fluent English, strong communication skill and problem solving skill
-1 year experience in related position.
-1 year experience in related position.
Quyền lợi
-02 months of probation with full salary and social insurance,
- Eligible to receive 100% service charge from the second month of working:
-24/24 Accident Insurance included during the working time at the hotel; Attractive remuneration package and 13th month salary: Local and International training course; Uniform and duty meal provided by hotel:
-Annual vacation, annual health check and other benefits according to hotel's policies;
-Associate special discount for hotel rooms and F&B services at International Marriott properties.
- Eligible to receive 100% service charge from the second month of working:
-24/24 Accident Insurance included during the working time at the hotel; Attractive remuneration package and 13th month salary: Local and International training course; Uniform and duty meal provided by hotel:
-Annual vacation, annual health check and other benefits according to hotel's policies;
-Associate special discount for hotel rooms and F&B services at International Marriott properties.
Giới thiệu công ty
THE SHERATON HOTEL việc làm
88 Dong Khoi Street, Ben Nghe Ward, District 1, Ho Chi Minh
Quy mô: Từ 26 - 100 nhân viên
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Vị trí Training Manager do công ty THE SHERATON HOTEL tuyển dụng tại Khánh Hòa, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Training Manager hoặc công ty THE SHERATON HOTEL ở các link phía trên
Giới thiệu công ty
THE SHERATON HOTEL việc làm
88 Dong Khoi Street, Ben Nghe Ward, District 1, Ho Chi Minh
Quy mô: Từ 26 - 100 nhân viên