Video Quality (Technical) Specialist

THE ROLE:
This role oversees quality control through addressing customer complaints and implementing solutions. It includes regular checks, audits, and staff evaluations for proactive quality maintenance. The focus is on refining production workflows, providing tailored training, and integrating new technologies for continual improvement in internal processes.
SCOPE OF WORK
1. Client complaints
- Investigation of customers' complaints: Analyze the root cause of complaints and reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.
- Propose and implement short-term and long-term solutions for quality issues.
- Coordinate with other stakeholders to ensure the agreed solution are followed and implemented.
2. Maintaining quality (Pro-active)
- Random check - Double check - SOP Audit - Production staff performance review.
3. Quality system procedures
- Design and update workflow of producing a product.
4. Quick re-train, coaching & Assess and deliver assigned form of training
- Develop individualized and group training programs that address specific business needs.
- Help building up E-Learning system.
- Ensure Trainees access the platform.
- Organize & manage classes and track training calendar both offline & online in areas of technical assignment.
- Evaluate trainee's platform using, technical skills periodically to ensure effectiveness after training. Set up a trainee evaluation system for timely improvement.
- Implement effective and purposeful training methods and core tools and techniques training that provides a solid foundation for entry into live production.
5. Internal production optimization
- Come up with new ideas for optimization and follow Design thinking framework (Ideate -> POC -> Test -> Implement).
- Implement optimization, new technology, new software into production.