Workforce Lead (Programming experience is welcome)Công Ty TNHH Gear Inc Việt Nam
Nơi làm việc: Đà Nẵng
Ngành nghề: IT phần mềm, Marketing - PR, Nhân sự, Marketing / Truyền thông / Quảng cáo
Thu nhập: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 10/10/2024
Hạn nộp: 19/10/2024
Mô tả công việc
About the job Workforce Lead
Gear Inc. is looking for a Workforce Lead for our team in Danang. As a Site Supervisor, you will effectively evaluate business processes, anticipate requirements, uncover areas for improvement, and implement solutions and system enhancements through the business rule engine module. Provides day-to-day support for the originations, resolves issues affecting the organization, and ensures the successful execution of plan enhancements through close coordination with Operations.
Responsibility
• Involved in creating and managing employee schedules to ensure adequate coverage. Involves analyzing call volume data, forecasting staffing needs, and creating schedules that balance workload and employee preferences;
• Train new members with the WFM (Workforce Management) procedures and policies. Ensure new hires receive training on the company's WFM software, policies, and procedures;
• Evaluate members' performance and provide feedback. Involves setting employee goals to improve performance and regularly conducting performance evaluations;
• Develop and implement policies and procedures. Typically, these relate to managing a workforce;
• Improve WFM processes and procedures, identify areas for improvement and implement changes to optimize the efficiency and effectiveness of the workforce;
• Analyze data to optimize staffing levels and schedules. Use historical data and trends to predict future business volume, forecast future staffing needs, and create efficient and effective schedules;
• Work closely with other departments, such as customer service and operations, ensure staffing levels align with business goals and objectives;
• Provide high-level analysis every time there will be mishops in metrics.
Gear Inc. is looking for a Workforce Lead for our team in Danang. As a Site Supervisor, you will effectively evaluate business processes, anticipate requirements, uncover areas for improvement, and implement solutions and system enhancements through the business rule engine module. Provides day-to-day support for the originations, resolves issues affecting the organization, and ensures the successful execution of plan enhancements through close coordination with Operations.
Responsibility
• Involved in creating and managing employee schedules to ensure adequate coverage. Involves analyzing call volume data, forecasting staffing needs, and creating schedules that balance workload and employee preferences;
• Train new members with the WFM (Workforce Management) procedures and policies. Ensure new hires receive training on the company's WFM software, policies, and procedures;
• Evaluate members' performance and provide feedback. Involves setting employee goals to improve performance and regularly conducting performance evaluations;
• Develop and implement policies and procedures. Typically, these relate to managing a workforce;
• Improve WFM processes and procedures, identify areas for improvement and implement changes to optimize the efficiency and effectiveness of the workforce;
• Analyze data to optimize staffing levels and schedules. Use historical data and trends to predict future business volume, forecast future staffing needs, and create efficient and effective schedules;
• Work closely with other departments, such as customer service and operations, ensure staffing levels align with business goals and objectives;
• Provide high-level analysis every time there will be mishops in metrics.
Yêu cầu
• A bachelor's degree in Computer Science or Information Technology and related work experience are required;
• Minimum 2 years of experience in the same or similar role;
• Proficiency in programming or web developing languages such as HTML/HTML5, CSS/CSS3, and JavaScript/jQuery, PHP;
• Proficiency in MS Tools, Google Suite, Spreadsheet, Power BI, Data Studio, or other database management systems;
• Excellent communication and interpersonal skills;
• Detail-oriented with the ability to multitask in a fast-paced environment;
• Critical thinking skills;
• Problem-solving skills and the ability to remain calm under pressure;
• Ability to work flexible hours and shifts as needed.
• Minimum 2 years of experience in the same or similar role;
• Proficiency in programming or web developing languages such as HTML/HTML5, CSS/CSS3, and JavaScript/jQuery, PHP;
• Proficiency in MS Tools, Google Suite, Spreadsheet, Power BI, Data Studio, or other database management systems;
• Excellent communication and interpersonal skills;
• Detail-oriented with the ability to multitask in a fast-paced environment;
• Critical thinking skills;
• Problem-solving skills and the ability to remain calm under pressure;
• Ability to work flexible hours and shifts as needed.
Quyền lợi
Thưởng
Attractive salary, night shift allowance and annual salary review; Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
Chăm sóc sức khoẻ
Premium Healthcare and Mental Health Care service for you, 100% covered by the company; Annual health check, annual flu vaccination.
Nghỉ phép có lương
Paid leave (12 days/year).
Xem thêm
Attractive salary, night shift allowance and annual salary review; Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
Chăm sóc sức khoẻ
Premium Healthcare and Mental Health Care service for you, 100% covered by the company; Annual health check, annual flu vaccination.
Nghỉ phép có lương
Paid leave (12 days/year).
Xem thêm
Thông tin khác
NGÀY ĐĂNG
19/09/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Nhân Sự/Tuyển Dụng > Quản Trị Hiệu Suất & Sự Nghiệp
KỸ NĂNG
Data Analytics, Workforce Management, Human Resources Management, Productivity Management, Workforce Planning
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không giới hạn
Xem thêm
19/09/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Nhân Sự/Tuyển Dụng > Quản Trị Hiệu Suất & Sự Nghiệp
KỸ NĂNG
Data Analytics, Workforce Management, Human Resources Management, Productivity Management, Workforce Planning
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không giới hạn
Xem thêm
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Vị trí Workforce Lead (Programming experience is welcome) do công ty Công Ty TNHH Gear Inc Việt Nam tuyển dụng tại Đà Nẵng, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Workforce Lead (Programming experience is welcome) hoặc công ty Công Ty TNHH Gear Inc Việt Nam ở các link phía trên
Giới thiệu công ty
Công Ty TNHH Gear Inc Việt Nam việc làm
Tầng 7-9-10, tòa nhà VTC Online, số 18 Tam Trinh, phường Minh Khai, quận Hai Bà Trưng, thành phố Hà Nội, Việt Nam
Quy mô: Từ 501 - 1000 nhân viên