24/7 Developer Team Lead

Mô tả công việc
Tóm tắt công việc
Job description
This role leads technical development support (programming, hotfix, deployment) for Clients seeking technical assistance in maintaining their websites and software systems.
The role must be able to perform remote troubleshooting through diagnostic techniques, and determine the best solution or escalate based on the issue and details provided.
Excellent communication skills, great programming skills, particularly but not limited to .Net, and a long experience working with software development projects, are required.
Must be teamwork, customer-centric focus, and the ability to work in a fast-paced environment.
JOB DESCRIPTION
We have multiple software development projects from our international clients, majorly based on Microsoft technologies, such as .Net Core and ASP.NET. As a 24/7 .NET Developer, you will:
Join to support a variety of projects for our international clients, especially the projects that are based on but not limited to Microsoft .NET platform, i.e. C#, Asp.Net, .Net Core, Web API, Optimizely CMS/Commerce.
Be a part of the big Niteco development team and Niteco support team to troubleshoot application issues, consult the client and implement bugs fixing and/or change requests to the systems.
Niteco 24/7 Application Support Engineers will be the first point for customer technical issues, but once the problems are escalated to Support Developer team, you must be able to reproduce the reported problems, self-investigate the root cause and troubleshoot the issue, or coordinate and follow-up with Niteco 24/7 Application Support Engineers and with the related stakeholders, and deliver the solution or workaround to fix the problem until the problem is resolved.
Follow best practices and coding standards to ensure the best system performance regardless of the browser or device.
Work with cloud environments (Azure, IBM, docker/Kubernetes) and latest database technologies: MSSQL, MongoDB, etc.
Work closely with the DevOps team to have good CI/CD processes in place, and be in charge of deployment of the hotfixes to address the incidents raised by the client.
And as a 24/7 Developer Team Lead, you will:
Plan the team activities, and involvement in management activities
Manage periodic reporting on the progress to the management and the customer
Provide periodic reviews and suggestions for enhancement of monitoring, development and incident management services
Take initiative in improving on reporting, processes, workflow and client outcomes
Experiment and learn for continuous improvement, and seek to continually improve processes companywide
Jump into the War Room (critical incident chat room/meetings), if required, with support from the Application Support Engineers, to communicate with the client concerning the critical incidents and propose the solution or the plan to fix the problem.
Able to work in shift: work majorly in EU time zone, from 10am to 7pm, and ensure the other working shifts below are well covered by the other members. The team needs to cover 3 different shifts:
1 Developer covers Morning shift: from 6:00 AM to 2:30 PM (8 working hours, 30 min break) on Mon-Fri
2 Developers cover Afternoon shift: from 1:00 PM to 10:00 PM (8 working hours, 1 hour break) on 3 weekdays and Sat-Sun
1 Developer covers Special shift: from 7:00 PM to 11:30 PM (4 working hours, 30 min break) on Mon-Fri; and 6 AM to 1 PM (6 working hours, 1 hour break) on Sat-Sun
Why you'll love working here
Hybrid working mode.
Highly competitive remuneration package: attractive monthly salary and allowances, 13th month salary, additional performance bonus, high public holiday bonuses, and birthday gift, employee service award up to $1,000 for employees with 3+ years.
Attractive AON healthcare coverage including health and accident insurance in addition to the standard insurances regulated by the Labor Code. Luxury company summer vacation and team-building budget.
Opportunities to work onsite for international projects in Sweden, Australia, UK, USA, etc.
Organized training and full support in building your career.
English-speaking, international and professional work environment: working with expatriates from a number of countries, state of the art working space with a wonderful view over the city skyline, modern facilities include computer dual 24" screens running latest versions of Windows 11 Enterprise, MS Office 365, Team, latest version of Visual Studio, and SQL Server, Dell OptiPlex Workstation with 32 GB Ram, 512GB NVMe SSD.
Western management style that is professional, dynamic, open minded, creative, supportive, friendly and encouraging feedback.
Company Management that regularly communicates Company's strategy, development plan and new opportunities to employees.
Employee and family are engaged and taken care by the Company via Trade Union activities.
Diversified social and charity activities often organized by NICEF - Niteco Charity Engagement Foundation to create opportunities for our young employees to raise funds and help people with difficulties in Vietnam.
Physical care environment where you are taken care, feeling relaxed and enjoying lots of leisure activities such as badminton, ping pong, football, table football, dancing, running, cycling, cinema, etc.