Job Description
Responsibilities
- Perform daily operations of assigned systems/applications, especially Digital Applications in the Production environment, ensuring system stability and compliance with SLA requirements.
- Deploy and release applications following Agile methodology and CI/CD processes, coordinating with relevant stakeholders to ensure safe and on‐schedule releases.
- Manage system configurations and maintain accurate configuration information in the CMDB, ensuring configuration data integrity and traceability of changes.
- Design, implement, and operate system monitoring (Monitoring / Alerting / Dashboard) using tools such as Dynatrace, ELK, Prometheus, Grafana, etc., to proactively detect anomalies and optimize system performance.
- Receive, analyze, and resolve incidents and problems related to systems within the assigned scope.
- Participate in troubleshooting and fixing application issues arising during system operations.
- Support users and business units during application usage, handling operational issues and inquiries.
- Contribute to the development and standardization of operational processes, technical documentation, and runbooks, and continuously improve operational quality.
Job Requirements
Education
- Bachelor's degree in Information Technology, Software Engineering, or related fields.
Experience
- At least 5 years of experience in roles such as DevOps Engineer, System Engineer, Fullstack Dev, Application Support or equivalent.
- Hands‐on experience in deploying and operating:
- Kong API Gateway
- Kubernetes
- Middleware
- Microservices architectures
Technical Skills
- Experience with:
- API Gateway / Kong / Middleware
- Microservices architecture
- CI/CD pipelines: GitLab CI, ArgoCD (or equivalent)
- Container & Orchestration: Docker, Kubernetes
- Middleware / Cache: Redis (or equivalent)
- Operating Systems: Linux, Windows
- Programming / Scripting: Python, Ansible, JavaScript (or equivalent)
- Logging & Monitoring: ELK Stack, Prometheus, Grafana (Dynatrace is a plus)
- Basic knowledge of Databases
Soft Skills
- Strong communication, coordination, and teamwork skills.
- Effective work management and organization skills.
- Strong analytical and problem‐solving abilities, with the capability to handle incidents and negotiate solutions.
- Ability to prepare technical documents such as operational procedures, runbooks, and incident reports.
Certifications (Preferred)
- CKA (Certified Kubernetes Administrator)
- Kong Gateway Enterprise Training & Certification (if available)
- Certifications related to CI/CD, DevOps Foundation, or equivalent
- Other certifications related to DevOps, Cloud, or Container technologies are an advantage