Account Management Executive

Mô tả Công việc
Core Duties & Sales Execution
Sales Execution: Execute business plans effectively according to management assignments, ensuring compliance with company regulations, contract terms, and legal requirements.
Inquiry Handling: Receive and synthesize customer inquiries; verify information for newly assigned leads under the guidance of the Team Leader.
Quotation & Contracting: Prepare company profiles and sales materials; draft quotations and collaborate with the Legal department to prepare contracts and related documentation.
Commercial Monitoring: Review and track basic commercial terms during customer negotiations to ensure accuracy and progress.
Account Management & Customer Care
Relationship Maintenance: Manage assigned customers to maintain strong professional relationships and drive business efficiency.
Support & Engagement: Proactively propose gifts for holidays or special occasions and support ongoing coordination with existing clients.
Liaison: Act as the company representative to exchange information with customers and partners within the assigned scope.
Coordination & Logistics
Visit Coordination: Plan and propose detailed itineraries for customer visits, including factory and port tours.
Logistics Management: Arrange logistics for visits, including gifts, dining, hotels, and transportation, ensuring schedules are followed accurately.
Internal Collaboration: Coordinate with internal departments (Operations, Legal, Logistics, Accounting, etc.) to process orders and resolve arising issues or customer complaints.
Reporting & Market Intelligence
Market Research: Update market information from sources such as Argus and Hawkins Wright (HW) as assigned.
Reporting: Provide timely and complete reports to management regarding assigned tasks, order status, and market trends.
Data Management: Store and manage contracts and customer data on the CRM system and internal files.