Account Manager [iGaming] - Relocate KZ

Account Manager - iGaming Game Provider (Partner)
Job Title: Account Manager
Department: Commercial / Business Development
Job Summary
We are looking for a proactive and customer-focused Account Manager to manage and grow relationships with B2B partners in the iGaming industry. This role will work closely with the Account Manager Lead to support customers, deliver performance reports, identify growth opportunities, and coordinate with internal teams to ensure customer needs are fulfilled.
The ideal candidate has strong communication and relationship management skills, is comfortable working with data, and can translate insights into actionable strategies that increase customer satisfaction and revenue.
Key Responsibilities
· Relationship Focus: Be the main point of contact for B2B clients, building strong, long-term relationships and keeping customer satisfaction high.
· Customer Service: Handle all day-to-day communication, responding to requests and issues quickly. Follow up on technical, operational, and commercial issues until they are fully resolved.
· Growth Driver: Analyze customer data (performance, game activity, KPIs) to spot new revenue opportunities and potential risks.
· Strategy & Sales: Recommend and execute promotions, campaigns, and customized business plans to increase sales and engagement. Actively look for upsell and cross-sell chances.
· Reporting & Updates: Work with the Lead on performance reports. Keep customers current on new game releases, platform updates, and promotional tools.
· Coordination: Team up with internal groups (Marketing, Product, Development, etc.) to ensure all customer needs are met.
· Admin: Keep your CRM records accurate with all customer communication and action plans
Requirements
· Experience: Proven success in B2B account management, customer success, or customer care.
· Communication: Excellent verbal and written English, plus strong interpersonal skills.
· Data Savvy: Comfortable reading reports, interpreting data, and using insights to form business strategies.
· Industry Knowledge: Familiarity with the iGaming world (online casino, sportsbook, or game provider business) is a huge bonus.
· Commercial Mindset: Focus on identifying revenue opportunities, not just solving problems. Understand iGaming KPIs (like GGR, NGR, turnover, conversion, etc.).
· Attitude: You need to be proactive, self-motivated, able to juggle multiple priorities, and stay calm even with difficult or urgent issues.
· Organization skill: Strong organizational and project management skills, with the ability to manage multiple customers, priorities, deadlines, and internal stakeholders simultaneously.
Success Metrics
· Customer satisfaction and retention
· Response time and issue resolution
· Growth of customer revenue and activity
· Quality and accuracy of customer reports
· Ability to increase sales through promotions and strategic recommendations
· Internal collaboration and successful delivery of customer requests