Mô tả công việc
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with the sales team to identify and grow opportunities.
Assist with challenging client requests or issue escalations as needed
Yêu cầu
Must-have
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
BA/BS degree in Business Administration, Sales or relevant field
Nice-to-have
Experience in a startup environment is a plus.
MSc/MA will be a plus.
Experience in an international working environment.
Understand sales fundamentals.
Quyền lợi
Competitive compensation package with quarterly and annual bonus based on performance review, and premium health care insurance.
A truly friendly, non-hierarchical and fast-growing working environment. We promise you a great work-life balance with little-to-no OT (OT is paid!).
Opportunity to join our fun activities including team building, company party, snack break during the day, foosball in the office, soccer club, board game club and even jamming music!
Strong focus on personal development and satisfaction with a dedicated training roadmap as well as clear career path designed for each individual.
We are tech savvy people: we adopt the latest technology trends to offer the most innovative solutions.
Thông tin chung