Admin Officer

Mô tả Công việc
1. Plan, coordinate, and run school events (Open Days, Parent Coffee Mornings, support for Parent-Teacher Conferences), working closely with the Admissions & Marketing team on operations and logistics as assigned.
2. Act as the second point of contact (Tier 2) for parent questions and complaints passed on from Reception, working with other departments to sort things out. 3
. Keep a clear record of every parent complaint [NL4.1]or enquiry from start to finish, make sure it's resolved within the agreed timeframe, and share regular updates on trends and outcomes with the Operations Manager.
4. Help plan and organise school ceremonies, assemblies, and other events, and support the Operations team with general admin tasks like meeting notes and schedules.
5. Build good, trusted relationships with parents as a friendly point of contact for non academic matters.
6. Help with other admin or operational tasks as needed.
7. Carry out other tasks as assigned by the Operations Manager and/or BOD.