Job title
Admissions Officer upGrad Global Study Partners (upGrad GSP)
Location- Ho Chi Minh City, Vietnam
Work mode-Work from office
Employment type -Contractual, 6 months
Reports to - Admissions Leader / Line Manager
Team Admissions
About upGrad GSP upGrad Global Study Partners (upGrad GSP) is upGrad's B2B study-abroad platform. We connect
education consultant agencies with universities and colleges around the world, supporting students from application through to enrolment.
Position overview The Admissions Officer / Case Processing Officer coordinates between our Agency Partners (education consultant agencies) and our Global Institution Partners. The role processes student applications and documents so that students can start their studies as planned.
The role also helps build upGrad GSP's brand profile and appeal in Vietnam.
Key responsibilities
Verify documents received from Agency Partners and submit applications to institutions so offer letters are issued on time.
Follow up on every application and report any issues or requests, giving Agency Partners clear, detailed instructions.
Take applications through to the final stage so Agency Partners can proceed with the student's visa submission.
Support Agency Partners with any student-related issues until the student has enrolled at the institution.
Attend trainings conducted by Institution Partners and share updates with the Admissions Team.
Support the Admissions Leader / Line Manager in reviewing, planning and implementing Admissions processes and activities.
Carry out other tasks as assigned by the Admissions Leader / Line Manager.
Skills and competencies
Active learning and logical thinking
Openness to feedback and a willingness to learn from it
Customer service mindset
High sense of responsibility and ownership
Strong attention to detail and accuracy
Ability to reflect on and improve processes and systems
Effective time and workload management
Clear communication and explanation skills, with a strong customer orientation
Qualifications and experience
Prior experience in the international education or study-abroad sector.
Solid knowledge of the Australian education system and admissions process is preferred.
Good command of English and Vietnamese, especially reading and writing.
Availability to work from our Ho Chi Minh City office for the full 6-month contract.