After-Sales Customer Service SpecialistAux Cloud Commerce (Vietnam) Company
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Quản trị kinh doanh, Tư vấn/ Chăm sóc khách hàng, Thư ký - Trợ lý, Bán hàng, Giao Dịch Khách Hàng, Kinh doanh, Kinh doanh / Bán hàng / Chăm sóc khách hàng, Dịch vụ
Thu nhập: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 03/10/2024
Hạn nộp: 01/11/2024
Mô tả công việc
At AUX we are committed to creating an intelligent living environment through
innovative technology and cultivating great talents by empowering our team to thrive and grow. As we continue to grow, we are excited to add an After-sales customer service specialist to our global team.
About Us:
We are a prominent Vietnam -based domestic air conditioning sales company, dedicated to providing homes with comfortable, efficient, and eco-friendly cooling solutions. With continuous technological innovation and exceptional customer service, we have established a solid reputation in the market.
Position Overview:
We are seeking an experienced After-sales customer service specialist with over 3 years of experience in service administration. The role is responsible for making and follow up the payments for services partners and suppliers, monitoring relevant department contracts, follow up the monthly operational expenditures, support the team and the customers in translation of Chinese language into Vietnamese language.
Key Responsibilities:
• Monthly making and follow up the payments for services partners about repair cases, follow the AR, payment for the service suppliers of aftersales department in order to run the company and services partner's cashflow smoothly.
• Monitoring relevant contracts and report to the manager periodically, prepare docs to extend the contracts and submit to legal team to review and sign on time.
• Follow up with the monthly operational expenditures such as electricity, internet, rental house and service expenses in inhouse spare part warehouse and academy
• Support the team and the customers in translation, interpretation of Chinese language into Vietnamese language. Compose the documents, reports in Chinese language when required
• Complete other tasks assigned by the leadership
innovative technology and cultivating great talents by empowering our team to thrive and grow. As we continue to grow, we are excited to add an After-sales customer service specialist to our global team.
About Us:
We are a prominent Vietnam -based domestic air conditioning sales company, dedicated to providing homes with comfortable, efficient, and eco-friendly cooling solutions. With continuous technological innovation and exceptional customer service, we have established a solid reputation in the market.
Position Overview:
We are seeking an experienced After-sales customer service specialist with over 3 years of experience in service administration. The role is responsible for making and follow up the payments for services partners and suppliers, monitoring relevant department contracts, follow up the monthly operational expenditures, support the team and the customers in translation of Chinese language into Vietnamese language.
Key Responsibilities:
• Monthly making and follow up the payments for services partners about repair cases, follow the AR, payment for the service suppliers of aftersales department in order to run the company and services partner's cashflow smoothly.
• Monitoring relevant contracts and report to the manager periodically, prepare docs to extend the contracts and submit to legal team to review and sign on time.
• Follow up with the monthly operational expenditures such as electricity, internet, rental house and service expenses in inhouse spare part warehouse and academy
• Support the team and the customers in translation, interpretation of Chinese language into Vietnamese language. Compose the documents, reports in Chinese language when required
• Complete other tasks assigned by the leadership
Yêu cầu
• Bachelor's degree in a relevant field is preferred.
• High proficiency in written and verbal Chinese, proficiency in English language is highly advantageous.
• Minimum of 3+ years of experience in a customer service role, preferably in the HVAC or home appliance retail sector.
• Excellent verbal and written communication skills, with the ability to explain technical product details to customers in an easy-to-understand manner.
• Proficiency in using CRM systems, customer service software, and basic office applications (MS Word, Excel, etc.) to track service requests and resolutions.
• Capable of working closely with sales, technical support, and warehouse teams to ensure timely resolution of customer queries and issues.
What We Offer:
• Competitive salary and benefits.
• The opportunity to be part of a high-growth startup and shape the company's future.
• A collaborative and innovative work environment with significant opportunities for career growth.
• A supportive and collaborative team culture focused on innovation and growth.
How to Apply:
Interested candidates should send their CV and a cover letter. Please include "Application: After-sales customer service specialist " in the subject line.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender identity, national origin, veteran or disability status.
• High proficiency in written and verbal Chinese, proficiency in English language is highly advantageous.
• Minimum of 3+ years of experience in a customer service role, preferably in the HVAC or home appliance retail sector.
• Excellent verbal and written communication skills, with the ability to explain technical product details to customers in an easy-to-understand manner.
• Proficiency in using CRM systems, customer service software, and basic office applications (MS Word, Excel, etc.) to track service requests and resolutions.
• Capable of working closely with sales, technical support, and warehouse teams to ensure timely resolution of customer queries and issues.
What We Offer:
• Competitive salary and benefits.
• The opportunity to be part of a high-growth startup and shape the company's future.
• A collaborative and innovative work environment with significant opportunities for career growth.
• A supportive and collaborative team culture focused on innovation and growth.
How to Apply:
Interested candidates should send their CV and a cover letter. Please include "Application: After-sales customer service specialist " in the subject line.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender identity, national origin, veteran or disability status.
Quyền lợi
Thưởng
Competitive salary and benefits.
Chăm sóc sức khoẻ
Comprehensive medical benefits for both employees and their families.
Nghỉ phép có lương
Enjoy a healthy work-life balance with paid leave.
Xem thêm
Competitive salary and benefits.
Chăm sóc sức khoẻ
Comprehensive medical benefits for both employees and their families.
Nghỉ phép có lương
Enjoy a healthy work-life balance with paid leave.
Xem thêm
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
After-Sales Support, Customer Support, Air conditioning knowledge, Customer Relationship Management skills, Call Center Management
LĨNH VỰC
Điện/Điện tử
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Không hiển thị
Xem thêm
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
After-Sales Support, Customer Support, Air conditioning knowledge, Customer Relationship Management skills, Call Center Management
LĨNH VỰC
Điện/Điện tử
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Không hiển thị
Xem thêm
Giới thiệu công ty
Aux Cloud Commerce (Vietnam) Company việc làm
District 3, Ho Chi Minh City, Việt Nam
Quy mô: Từ 26 - 100 nhân viên
Việc làm tương tự
Nhân Viên Kinh Doanh Lương Cứng + Hoa Hồng Hấp Dẫn
Công ty Cổ Phần Giao Hàng Tiết Kiệm - GHTK
Từ 7 triệu - 15 triệu VND
Hà Nội, Hồ Chí Minh, Hải Phòng, Vĩnh Phúc
30/10/2024
[Hà Nội | HCM] Nhân Viên Kinh Doanh - Sản phẩm giáo dục
Công Ty CP Công Nghệ Giáo Dục Trường Học Trực Tuyến - Onschool
Từ 15.000.000 - 30.000.000 VNĐ
Hà Nội, Hồ Chí Minh
07/10/2024
AIA Exchange Tuyển 5 Nhân Viên Kinh Doanh
AIA VIETNAM LIFE INSURANCE CO., LTD
8 triệu - 20 triệu VNĐ/ tháng (Hoa Hồng 30-40% + Thưởng)
Hồ Chí Minh
10/10/2024
Hồ Chí Minh | Quản Lý Kinh Doanh Chi Nhánh
Công ty Cổ phần Tập đoàn Sen Tài Thu
10 Triệu - 15 Triệu VNĐ + KPI
Hồ Chí Minh
11/10/2024
Nhân Viên Chăm Sóc Khách Hàng / Customer Service Biết Tiếng Anh (Không Sale, Thu Nhập Lên Đến 13 Triệu)
CHI NHÁNH CÔNG TY TNHH TRANSCOSMOS VIỆT NAM
10 - 13 triệu
Hồ Chí Minh
18/10/2024
Nhân Viên Chăm Sóc Khách Hàng & Sales Online (Fanpage & Tổng Đài)
CÔNG TY TNHH XUẤT NHẬP KHẨU PHÁT TRIỂN ĐÔNG DƯƠNG
10 - 15 triệu
Hồ Chí Minh
30/10/2024
Nhân Viên CSKH & Sales Online (Ưu Tiên Biết Tiếng Thái/Lào/ Campuchia)
CÔNG TY TNHH XUẤT NHẬP KHẨU PHÁT TRIỂN ĐÔNG DƯƠNG
10 - 15 triệu
Hồ Chí Minh
30/10/2024
Vị trí After-Sales Customer Service Specialist do công ty Aux Cloud Commerce (Vietnam) Company tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về After-Sales Customer Service Specialist hoặc công ty Aux Cloud Commerce (Vietnam) Company ở các link phía trên
Giới thiệu công ty
Aux Cloud Commerce (Vietnam) Company việc làm
District 3, Ho Chi Minh City, Việt Nam
Quy mô: Từ 26 - 100 nhân viên