After-Sales Safety & Maintenance SpecialistAux Cloud Commerce (Vietnam) Company

At AUX we are committed to creating an intelligent living environment through innovative technology and cultivating great talents by empowering our team to thrive and grow. As we continue to grow, we are excited to add an After-sales Safety & Maintenance Specialist to our global team.
About Us:
We are a prominent Vietnam -based domestic air conditioning sales company, dedicated to providing homes with comfortable, efficient, and eco-friendly cooling solutions. With continuous technological innovation and exceptional customer service, we have established a solid reputation in the market.
Position Overview:
We are seeking an experienced After-sales Safety & Maintenance Specialist responsible for ensuring the safe and effective execution of maintenance work. This includes managing after-sales training, safety and security issue inquiries, data output, and providing technical support for product installation and maintenance across our markets.
Key Responsibilities:
Safety and Maintenance Execution
• Develop, implement, and monitor after-sales safety training plans, compiling data on product, safety, and training outcomes.
• Identify, address, and optimize technical issues in the after-sales system and training modules, ensuring a closed-loop management process.
• Raise product-related issues in markets and collaborate to ensure full price chain rectification across R&D products and services.
• Provide technical support for service provider and addressing maintenance issues, ensuring timely resolution and performance indicator achievement.
• Collaborate with the After-sales Manager to establish and review training dojos and network training instructors.
• Feedback, report, and optimize system and APP processes to enhance overall functionality.
Collaboration
• After-sales Manager: Routine communication and feedback on issues.
• Technology Department supervisor: Communication and feedback on product-related issues.
• Training Department: Coordination of training materials and examinations.
• Network management supervisor: Communication on after-sales service policy,feedback, and reporting of key indicators.
• Call center: Working closely with call center agents/ supervisor in order to support the training course frequently to improve call agents' consultant skills for enhancing customers' satisfaction.