Agent/ Lead/ Supervisor - Order ManagementCÔNG TY TNHH EXPEDITORS VIỆT NAM
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Thống kê, Ngành nghề khác, Người giúp việc/ Phục vụ/ Tạp vụ, Giao nhận/ Vận chuyển/ Kho bãi, Logistics / Xuất nhập khẩu / Mua hàng / Kho
Thu nhập: Cạnh tranh
Hình thức: Toàn thời gian
Ngày đăng: 22/10/2024
Hạn nộp: 22/11/2024
Mô tả công việc
Mô tả Công việc
Ensure smooth and timely shipment process flow
Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
Ensure accurate and timely data entry into our operating system
Monitor shipment reports to ensure total customer satisfaction
Support the Supervisor/ Manager in the following areas:
Allocating workloads, monitoring workboard to ensure internal KPI's are met e.g. timely data entry
Build and maintaining strong relationships with customers
Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
Assist in retention calls and complete customer reviews with your regular customers to document in the company system
Monitor invoicing and other company's report where needed.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
Be continuously open and positive to implementing new system changes and enhancements with your team
Ensure smooth and timely shipment process flow
Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
Ensure accurate and timely data entry into our operating system
Monitor shipment reports to ensure total customer satisfaction
Allocating workloads, monitoring workboard to ensure internal KPI's are met e.g. timely data entry
Build and maintaining strong relationships with customers
Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
Assist in retention calls and complete customer reviews with your regular customers to document in the company system
Monitor invoicing and other company's report where needed.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
Be continuously open and positive to implementing new system changes and enhancements with your team
Ensure smooth and timely shipment process flow
Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
Ensure accurate and timely data entry into our operating system
Monitor shipment reports to ensure total customer satisfaction
Support the Supervisor/ Manager in the following areas:
Allocating workloads, monitoring workboard to ensure internal KPI's are met e.g. timely data entry
Build and maintaining strong relationships with customers
Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
Assist in retention calls and complete customer reviews with your regular customers to document in the company system
Monitor invoicing and other company's report where needed.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
Be continuously open and positive to implementing new system changes and enhancements with your team
Ensure smooth and timely shipment process flow
Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
Ensure accurate and timely data entry into our operating system
Monitor shipment reports to ensure total customer satisfaction
Allocating workloads, monitoring workboard to ensure internal KPI's are met e.g. timely data entry
Build and maintaining strong relationships with customers
Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
Assist in retention calls and complete customer reviews with your regular customers to document in the company system
Monitor invoicing and other company's report where needed.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
Be continuously open and positive to implementing new system changes and enhancements with your team
Yêu cầu
Yêu Cầu Công Việc
Graduated student from University/ College or equivalent combination of education and experience.
Understanding of Ocean/ Order Management shipment handling process is a plus.
Pro-active, strong organizational skills.
Good computer skills (Excel, Word, PowerPoint).
Fluent in English.
Willing to put extra hours, as required.
Well-organized, innovative, self-motivated.
Able to work in the team, under high pressure and tight deadline.
Graduated student from University/ College or equivalent combination of education and experience.
Understanding of Ocean/ Order Management shipment handling process is a plus.
Pro-active, strong organizational skills.
Good computer skills (Excel, Word, PowerPoint).
Fluent in English.
Willing to put extra hours, as required.
Well-organized, innovative, self-motivated.
Able to work in the team, under high pressure and tight deadline.
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Giới thiệu công ty
CÔNG TY TNHH EXPEDITORS VIỆT NAM việc làm
Số 182 (tầng 8, Tòa nhà Flemington), Đường Lê Đại Hành - Phường 15 - Quận 11 - TP. Hồ Chí Minh
Quy mô: Từ 26 - 100 nhân viên
Việc làm tương tự
Nhân Viên Nhập Liệu và Chăm Sóc Khách Hàng Part-Time
Công ty Cổ phần FPLand
Thỏa thuận
Hồ Chí Minh
04/11/2024
Nhân Viên Nhập Liệu Kho
Công ty cổ phần bán lẻ kỹ thuật số FPT
8 triệu - 10 triệu
Hồ Chí Minh, Đồng Nai
09/11/2024
Nhân Viên Nhập Liệu Làm Việc Tại Tân Bình
CÔNG TY TNHH THỰC PHẨM THÁI SƠN
7 triệu - 9 triệu
Hồ Chí Minh
14/11/2024
Nhân Viên Nhập Liệu Khối Nghiệp Vụ Tín Dụng
CÔNG TY TÀI CHÍNH MTV SHINHAN VIỆT NAM
6 - 7 triệu
Hồ Chí Minh
20/11/2024
[Quận 1] Nhân Viên Nhập Liệu () | Nghỉ T7 Và CN
DIGI-TEXX VIETNAM LTD.
Trên 7 triệu
Hồ Chí Minh
11/11/2024
Vị trí Agent/ Lead/ Supervisor - Order Management do công ty CÔNG TY TNHH EXPEDITORS VIỆT NAM tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Cạnh tranh, tìm thêm việc làm về Agent/ Lead/ Supervisor - Order Management hoặc công ty CÔNG TY TNHH EXPEDITORS VIỆT NAM ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH EXPEDITORS VIỆT NAM việc làm
Số 182 (tầng 8, Tòa nhà Flemington), Đường Lê Đại Hành - Phường 15 - Quận 11 - TP. Hồ Chí Minh
Quy mô: Từ 26 - 100 nhân viên