Mô tả công việc
Mô tả công việc
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This position will implement daily operations related to Air Import shipments.
This position will be responsible for maintaining consistently good communication with all relevant parties to ensure the highest customer satisfaction.
Duties and Responsibilities
- Receive shipments' information from agents, customers and track & trace the shipment, send arrival notices to customers, and instruct related departments for cargoes' handling.
- Work with airlines, warehouses, suppliers during the process of cargoes' handling.
- Issue and input all data related to the A/N, D/O/milestones, and client details into UFS, daily booking records.
- Update data on customer system if required.
- Check and issue PR for terminal warehouse.
- Weekly check data in UFS to minimize errors during data key in and provide the most correct P/L reports.
- Solve all arising issues related to customers and agents.
- Maintain consistently good communication with all relevant parties to ensure the highest customer satisfaction.
- Follow and implement SOP of the department and ISO requirements.
- Consult to Supervisor about risk management.
- Monitor emails, reply to messages, and act on information relayed where necessary within 24 hours of the initial inquiry being received.
- Others as assigned.
Yêu cầu
Education and Experience
- Tertiary qualifications with relevant work experience or knowledge of forwarding, logistics industry processes and practices with at least one (1) year experience in the same industry.
- Knowledge of KWE's products and services.
- Experience in using system for bookings, documentation, shipping document insurance, intranet.
- Experience with all aspects of operation procedures.
Required Skills/Abilities
- Good at MS office (Word, Excel, power point....)
- Intermediate English skill (4 skills), additional language should be an advantage.
- Being able to work under high pressure.
- Good Interpersonal skills, Communication skills- verbal and written.
- Good Problem analysis and problem-solving
- Attention to detail and accuracy.
- Data collection and ordering
- Customer service orientation
- Adaptability, Initiative
Working Conditions and Benefits:
- Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City
- Working time: Monday to Friday, from 8:00 AM to 5:35 PM
- Annual Leave: 1 day/month (after probation time)
- Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
- Annual Salary Increase: once per year
- Performance Assessment: twice per year (fixed in April and October)
- Insurance: 24 hours' Accident Insurance, 100% Social Insurance, Health Care Insurance
- Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.
Quyền lợi
Thưởng
Lương tháng 13 + Bonus
Chăm sóc sức khoẻ
Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
Khác
Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển
Thông tin khác
NGÀY ĐĂNG
15/10/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Vận Tải/Giao Nhận Hàng Hóa
KỸ NĂNG
Air Import, Shipment Tracking, Ms Office, English communication, Forwarding & logistics
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Người Việt Nam
Xem thêm
Thông tin chung
Nơi làm việc
- TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City