[ALDO] Digital Tech Support ExecutiveCÔNG TY TNHH VIỆT THÁI QUỐC TẾ
Nơi làm việc: Hồ Chí Minh
Ngành nghề: IT phần mềm, Sản xuất / Vận hành sản xuất, Bộ Phận Hỗ trợ, IT / Phần mềm / IOT / Điện tử viễn thông, Phát triển thị trường, Tiếp thị - Quảng cáo
Thu nhập: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 12/05/2024
Hạn nộp: 13/06/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Main Purpose:
The Digital Tech Support role provides technical assistance and support to end-users experiencing digital-related (Website and omnichannel Platform) issues or challenges.
Key Accountabilities:
1. Execute the Digital (Website and omnichannel Platform) management, publishing, updating, and localizing web content and supporting various content management systems (CMS):
* Create landing pages/forms/minigames/banners... and manage digital products based on client requests.
* Be a master of the Digital Platform in Sales Order Process Management, UX/UI Management, and User Management...
* Monitor and build maintenance tools for the Digital Platform to operate stably
2.User Support: Provide timely and effective support to end-users via various channels (phone, email, chat, or in-person) to resolve technical issues related to the digital platform operations, including UX/UI; Sales Order processes.
3. Training and Guidance: Assist users in understanding and utilizing digital tools and systems by providing training and clear instructions.
4. Collaboration: Collaborate with cross-functional teams, the IT departments, and the Agency to resolve complex technical issues and improve the digital user experience.
5. Feedback and Improvement: Collect user feedback on digital platforms and report common issues to the IT team for process improvement.
6. Other related tasks by the Line Manager
The Digital Tech Support role provides technical assistance and support to end-users experiencing digital-related (Website and omnichannel Platform) issues or challenges.
Key Accountabilities:
1. Execute the Digital (Website and omnichannel Platform) management, publishing, updating, and localizing web content and supporting various content management systems (CMS):
* Create landing pages/forms/minigames/banners... and manage digital products based on client requests.
* Be a master of the Digital Platform in Sales Order Process Management, UX/UI Management, and User Management...
* Monitor and build maintenance tools for the Digital Platform to operate stably
2.User Support: Provide timely and effective support to end-users via various channels (phone, email, chat, or in-person) to resolve technical issues related to the digital platform operations, including UX/UI; Sales Order processes.
3. Training and Guidance: Assist users in understanding and utilizing digital tools and systems by providing training and clear instructions.
4. Collaboration: Collaborate with cross-functional teams, the IT departments, and the Agency to resolve complex technical issues and improve the digital user experience.
5. Feedback and Improvement: Collect user feedback on digital platforms and report common issues to the IT team for process improvement.
6. Other related tasks by the Line Manager
Yêu cầu
Education:
A bachelor's degree in computer science, information technology, or a related field is preferred
Experience:
2+ years of experience in Digital Platform (Website and omnichannel) Management, working closely with business functions.
Proven experience in providing technical support or help desk services.
Tech savvy, eager to learn, set up, and configure systems and platforms.
Having knowledge about and/or experience in various CMS and CRM platforms is preferred
Experience in coding, basic HTML, and CSS is a plus
Work related skills
Experience in retail is highly desirable but optional.
A team player and an independent worker
Strong strategic thinking with agility and a growth mindset.
Ability to communicate with non-technical/ technical peers.
A bachelor's degree in computer science, information technology, or a related field is preferred
Experience:
2+ years of experience in Digital Platform (Website and omnichannel) Management, working closely with business functions.
Proven experience in providing technical support or help desk services.
Tech savvy, eager to learn, set up, and configure systems and platforms.
Having knowledge about and/or experience in various CMS and CRM platforms is preferred
Experience in coding, basic HTML, and CSS is a plus
Work related skills
Experience in retail is highly desirable but optional.
A team player and an independent worker
Strong strategic thinking with agility and a growth mindset.
Ability to communicate with non-technical/ technical peers.
Quyền lợi
- Chế độ bảo hiểm
- Phụ cấp
- Chế độ thưởng
- Tăng lương
- Nghỉ phép năm
- Phụ cấp
- Chế độ thưởng
- Tăng lương
- Nghỉ phép năm
Giới thiệu công ty
CÔNG TY TNHH VIỆT THÁI QUỐC TẾ việc làm
135/37/50 Nguyễn Hữu Cảnh, Phường 22, Quận Bình Thạnh, Hồ Chí Minh
Quy mô: Từ 1000 - 5000 nhân viên
Việc làm tương tự
IT Helpdesk
Công Ty Cổ Phần Dịch Vụ Di Động Trực Tuyến (viết tắt M_Service) - VÍ ĐIỆN TỬ MOMO
Thỏa thuận
Hồ Chí Minh
27/10/2024
Vị trí [ALDO] Digital Tech Support Executive do công ty CÔNG TY TNHH VIỆT THÁI QUỐC TẾ tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về [ALDO] Digital Tech Support Executive hoặc công ty CÔNG TY TNHH VIỆT THÁI QUỐC TẾ ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH VIỆT THÁI QUỐC TẾ việc làm
135/37/50 Nguyễn Hữu Cảnh, Phường 22, Quận Bình Thạnh, Hồ Chí Minh
Quy mô: Từ 1000 - 5000 nhân viên