- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: Dưới 1 năm
Mô tả công việc
We are seeking a motivated and detail-oriented individual to join the Fundiin team as an IT Helpdesk. This position provides an excellent opportunity to gain valuableIT support experience.
The ideal candidate will have strong problem-solving skills, a passion for helping others and ensuring optimal performance of Google Workspace applications.
Please note that this is an entry-level position so on-the-job training will be provided.
What you will do:
Network Diagnostics
Identify and troubleshoot network connectivity issues
Utilize network tools for analysis and problem-solving
Remote Access Support
Assist users with VPN, remote desktop, and other remote access solutions
Resolve connection and performance issues
Wireless Network Support
Troubleshoot Wi-Fi connectivity problems
Optimize wireless network performance
Google Workspace Support
Provide first-line support for Google Workspace applications (Gmail, Drive, Calendar, Docs, Sheets, Slides)
Troubleshoot common user issues and provide solutions
Escalate complex issues to higher-level support
Google Workspace Administration:
Manage user accounts (creation, modification, deletion)
Reset passwords and provide password recovery assistance
Configure Google Workspace settings and preferences
Implement and enforce security measures
Ensure data privacy and compliance
End-user Support:
Provide support to users via phone, email, or in-person
Document user inquiries and resolutions
Maintain a knowledge base of common issues and solutions
The ideal candidate will have strong problem-solving skills, a passion for helping others and ensuring optimal performance of Google Workspace applications.
Please note that this is an entry-level position so on-the-job training will be provided.
What you will do:
Network Diagnostics
Identify and troubleshoot network connectivity issues
Utilize network tools for analysis and problem-solving
Remote Access Support
Assist users with VPN, remote desktop, and other remote access solutions
Resolve connection and performance issues
Wireless Network Support
Troubleshoot Wi-Fi connectivity problems
Optimize wireless network performance
Google Workspace Support
Provide first-line support for Google Workspace applications (Gmail, Drive, Calendar, Docs, Sheets, Slides)
Troubleshoot common user issues and provide solutions
Escalate complex issues to higher-level support
Google Workspace Administration:
Manage user accounts (creation, modification, deletion)
Reset passwords and provide password recovery assistance
Configure Google Workspace settings and preferences
Implement and enforce security measures
Ensure data privacy and compliance
End-user Support:
Provide support to users via phone, email, or in-person
Document user inquiries and resolutions
Maintain a knowledge base of common issues and solutions
Yêu cầu công việc
What you need to succeed in this role:
Proven experience in an IT helpdesk or similar role.
Proficiency with Google Workspace applications and administration.
Strong troubleshooting and problem-solving skills.
Ability to work independently and as part of a team.
Attention to detail and a commitment to maintaining high-security standards.
Preferred qualifications:
Knowledge of IT supports best practices.
Experience with Google Workspace Administration Console.
Proven experience in an IT helpdesk or similar role.
Proficiency with Google Workspace applications and administration.
Strong troubleshooting and problem-solving skills.
Ability to work independently and as part of a team.
Attention to detail and a commitment to maintaining high-security standards.
Preferred qualifications:
Knowledge of IT supports best practices.
Experience with Google Workspace Administration Console.
Quyền lợi được hưởng
Why you love working with us:
Join Fundiin, where you can thrive in a dynamic fintech career, drive industry innovation, and make a meaningful impact on people's financial lives.
We offer great autonomy, freedom to make decisions, and room to take risks and learn from mistakes
Opportunity to be involved from the ground up in creating and developing new products, leading teams, working on innovative projects, and gaining visibility within the industry
Competitive benefits package (including 13th-month salary) and meaningful ESOP
Learning support budget
Premium healthcare plan and annual health check
15 days off per year
Biannual Team Building Trips
Spacious and collaborative office, free daily drinks and weekly TGIF snacks
Join Fundiin, where you can thrive in a dynamic fintech career, drive industry innovation, and make a meaningful impact on people's financial lives.
We offer great autonomy, freedom to make decisions, and room to take risks and learn from mistakes
Opportunity to be involved from the ground up in creating and developing new products, leading teams, working on innovative projects, and gaining visibility within the industry
Competitive benefits package (including 13th-month salary) and meaningful ESOP
Learning support budget
Premium healthcare plan and annual health check
15 days off per year
Biannual Team Building Trips
Spacious and collaborative office, free daily drinks and weekly TGIF snacks
Thông tin chung
- Mức lương: Thỏa thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 30/10/2024
Giới thiệu công ty
Xem trang công ty
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