IT Helpdesk

VĂN PHÒNG ĐẠI DIỆN STYL SOLUTIONS PTE. LTD. TẠI TP. HCM

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 01/02/2025

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thoả thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 2 năm

core internet lan vpn

Mô tả công việc

Core Responsibilities
1. User Support:
Promptly handle and resolve user support requests related to computers, computer networks, software, and peripheral devices (e.g., UPS, printers, photocopiers, scanners, etc.).
Set up computers for new employees (including operating systems, email, printers, scanners, and commonly used software).
All other IT matters were reported by users or assigned by supervisor.
2. User Account Management:
Administer user accounts on Active Directory (e.g., create, allocate, lock accounts, update titles, assign user permissions according to company policies, and all the administrator tasks related to user's account).
Manage software licenses and purchase required licenses as requested.
3. Network Administration:
Manage and maintain the company's internal network and branch office networks to ensure stable operations and security, including Internet, LAN, Office VPN, switches, routers, UPS, and Wi-Fi.
Manage and maintain the company's server room.
4. Camera System Management:
Administer the company's and branch offices' CCTV systems.
5. Documentation:
Write user guides and documentation for system and software installation and usage.
6. Collaboration:
Coordinate with senior specialists to resolve complex issues.
Deploy, upgrade, and manage office hardware infrastructure as assigned by the team leader.
Provide support and consultation for building network/telephony infrastructure for new branch offices.
Work with ISO team to build up and adapt to ISO processes

Yêu cầu

Here at STYL Solutions, we encourage our employees to take initiative, propose ideas, and provide them with the opportunity to dive into multiple projects. We are looking for candidates who possess the following:
College degree or higher in Computer Science or related fields
At least 2 years of experience in user support roles for companies with 100+ employees.
Knowledge of computer systems and networks.
Proven experience in troubleshooting and resolving technical issues and supporting end-users.
Familiarity with user account management, groups, and access permissions in Active Directory.
Proficiency in setting up, configuring, and managing LAN/WAN networks, including routing, switching, and network troubleshooting.
Experience with configuring and managing network devices such as routers, switches, access points, and firewalls.
Understanding of networking protocols such as TCP/IP, DNS, DHCP, and VPN.
Experience working with Windows and Linux.
Able to communicate in English (writing), to collaborate with overseas offices and handle technical documentation in English.
Good-to-have Skills
Experience working with ISO processes (ISO 27K).
Experience working and administrator ticketing system.

Quyền lợi

STYL Solutions will give you the favorable conditions you need to tackle difficult problems and learn cutting-edge technologies:
An international working environment with friendly and passionate colleagues
Onsite opportunity to Japan, and Singapore for training and supporting customer
Meaningful work with experienced & strong technical veterans
Flat structure, simple processes & transparency
In addition to providing you with professional growth, STYL Solutions is also committed to taking care of our employees, personally. As a full-time employee, you are automatically enrolled in our benefits program, which includes:
Attractive compensation, regular assessments, and salary reviews
Annual bonus and performance bonus
19 paid days off per year
1 WFH day per week (-)
100% salary & full social insurance during the probation period
Premium health care insurance (PVI)
Free lunch, snacks, coffee, and tea
Special celebration on 8/3, 1/6, Xmas, Tet holiday...
Outing/team-building activities (trip, sport, dinner...)
(-) Only apply to full-time employees meeting work conscientiousness criteria and maintaining remote productivity.
Salary: Negotiation
Employment Type: Full-time
Important Note:
By submitting an application, or sending your CV to us:
a) you acknowledge that you have read, understood, and agreed to STYL's Candidate Privacy Notice (It can be easily found on our website), and consent to the collection, use, and/or disclosure of your personal data by us for the purposes set out in the Notice; and
(b) in the event that we have received your job application or personal data from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorized by you to disclose your personal data to us for the purposes set out in the the Notice.

Thông tin khác

Địa điểm làm việc
- Hồ Chí Minh: 25 - 27 Đường B4, Phường An Lợi Đông, TP. Thủ Đức, Quận 2
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:30 đến 17:30)

Thông tin chung

Thu nhập: Thoả thuận

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Hạn nộp: 01/02/2025

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