Job Overview:
We are looking for an experienced
Field Service Technician
based in Ho Chi Minh City. This role requires up to 90% travel for customer site visits to deliver expert-level technical support, troubleshooting, and customer training on scientific instruments and software solutions.
Working Location & Schedule:
Location:
Based in Ho Chi Minh City (90% travel for site visits, 10% remote)
Working Hours:
Flexible working hours, Monday - Friday (5 days/week) with urgent support as required
Key Responsibilities:
Technical Support & Service Delivery:
Deliver expert-level technical support via phone, email, chat, and on-site visits for scientific instruments, software, and related solutions.
Troubleshooting & Optimization:
Diagnose and resolve complex technical issues to help customers optimize workflows and ensure operational reliability.
Customer Training & Engagement:
Conduct technical training sessions for clients on instruments, software, and new technologies.
Documentation & Knowledge Sharing:
Develop comprehensive technical documentation, training materials, and service guides to enhance service capabilities.
Product Development Collaboration:
Provide actionable customer feedback and technical insights to cross-functional teams to drive product improvements.
Relationship Management:
Build and maintain strong, professional relationships with customers and key internal stakeholders.
Requirements:
Education:
Advanced Degree or Bachelor's Degree in
Biology, Molecular Biology, or related scientific fields
.
Experience:
2-3 years of hands-on experience in scientific applications and instrumentation.
Technical Expertise:
Expert knowledge of relevant technologies (e.g., molecular biology, cell analysis, gene sequencing, etc.).
Language Skills:
Fluency in English
(both written and spoken) is required for technical presentation and communication; additional languages are a plus.
Core Competencies:
Demonstrated ability to solve complex technical problems and deliver exceptional customer service.
Strong troubleshooting, analytical, time-management, and organizational skills.
Experience creating technical documentation, training content, and knowledge base materials.
Familiarity with quality systems and regulatory standards in scientific/medical industries.
Mobility:
Willingness and capability to travel up to
90%
for customer site visits.
Compensation & Benefits:
Salary:
Negotiable (Gross) - Open to discussion based on qualifications and experience.
Contract:
12-month contract (2-month probation period).
Allowances:
Fixed Travel / Transportation Allowance (negotiable based on actual travel needs).
Insurance:
Full Social, Health, and Unemployment Insurance + Personal Accident Insurance.
Leave:
Paid Annual Leave according to policy.
How to Apply:
For direct consideration, please submit your CV or contact our recruiting team:
Contact Person:
Thao Vy ([protected info])
Thông tin chung