Application Support Engineer

Job Description:
WATA Software is looking for Application Support Engineers (Java) to join a technical team responsible for the management, maintenance, and support of enterprise IT solutions.
The role focuses on monitoring and resolving application support incidents, maintaining Java-based solutions, supporting technical deployments, and ensuring the stability and reliability of client environments. Candidates will collaborate with the Managed Services Helpdesk, technical consultants, and architecture teams to troubleshoot issues, maintain technical documentation, and support the development and improvement of IT solutions.
This position requires strong English communication skills, flexibility to work in rotating shifts, and participation in a mandatory 24x7 on-call rotation to support clients and teams across the UK and Vietnam.
Key Responsibilities:
Monitor, manage, investigate, and resolve application support incidents in coordination with the central Managed Services Helpdesk.
Maintain and support Java-based solutions and client environments, ensuring system stability and service reliability.
Perform standardized and customized technical activities related to the deployment, configuration, maintenance, and support of client environments.
Conduct technical and process analysis to gather information, identify root causes, and resolve application issues.
Participate in the development of new IT solutions, products, and technical tools.
Collaborate with architecture teams to assess the feasibility of end-to-end client solutions and ensure alignment with the client's technical and business direction.
Provide design and specification development support to technical consultants.
Respond to functional and technical queries and requests for information.
Create, maintain, and update client-specific technical documentation and support procedures.
Follow source code management, code review, IT security, and ITIL-based service management practices.
Work closely with geographically distributed teams and clients across the UK and Vietnam.
Participate in a mandatory 24x7 on-call rotation and provide after-hours support when required.
Work according to the assigned shift schedule, including regular night shifts.
Requirement:
Strong English communication skills, with the ability to work effectively with international teams and clients.
Hands-on experience with [protected info] or AngularJS.
Experience with Java web technologies, including JSP and Servlets.
Knowledge of web frameworks such as Struts or Spring.
Experience with Service-Oriented Architecture (SOA) and web services, including SOAP and REST.
Good understanding of web technologies, including HTML, CSS, JavaScript, and jQuery.
Familiarity with markup and data exchange formats, including XML and JSON.
Experience with AngularJS, Webpack, HTML, and CSS3 in frontend development.
Experience working with source code repositories; familiarity with Visual Studio Online is an advantage.
Proven T-SQL skills, including creating and maintaining stored procedures, tables, and views.
Understanding of IT security standards and related design considerations.
Understanding of source code review practices.
Experience working in an ITIL-based environment.
Willingness and ability to work the required shift schedule:
Morning shift: 9:00 AM - 6:00 PM.
Night shift: 5:00 PM - 1:00 AM the following day.
Expected rotation: approximately two weeks on the night shift followed by two weeks on the morning shift each month.
Willingness to participate in the mandatory on-call rotation:
Approximately one week of on-call standby every six weeks.
During the standby week, the engineer must carry the on-call phone and be available to respond to urgent customer calls and connect online when needed. Remaining awake throughout the standby period is not required.
Why You'll Love Working Here:
Work with enterprise IT solutions and a broad range of application support technologies.
Collaborate with technical teams and international stakeholders across the UK and Vietnam.
Gain practical experience in application maintenance, incident management, and technical troubleshooting.
Develop your technical expertise across Java technologies, databases, web services, and enterprise systems.
Contribute to improving service reliability, support processes, and client solutions.
CONTACT US:
Email: [protected info]