Assistant Collection ManagerCông Ty Tài Chính TNHH MTV Shinhan Việt Nam
Hình thức: Toàn thời gian
Ngày đăng: 01/10/2024
Hạn nộp: 01/11/2024
Job Summary
To oversee the Tele Collection that centralized in HCMC. The job holder will manage the Tele Team through various strategies and tactics applicable, tracking and monitoring of collection activities to have the best results in the quality and collection performance. To ensure the team is on track with their productivity and collection to meet the business plan target.
Key Roles & Responsibilities
- Establishing a good rapport with the field collection team/Planning/Strategy on forming strategies to be implemented and secure feedbacks and support each other to improve general performance.
- Conducting monthly projection on workload, headcount and performance on every working period.
- Checking and reviewing the DAILY Collection Performance Tracker, Productivity per Bucket and Daily Collector's Reports.
- Discussing and strategizing with team on how to improve the collection performance and new strategies to be implemented to tide the gap.
- Conducting spot checking and reviewing of TC daily activities report, recording system specially those who are not meeting the minimum requirements per day and with poor collection performance.
- Assisting the TC Unit Head on conducting training for new hires and refresher course on tele collection for the veterans. This can be in classroom training and actual cases.
- Ensuring all DAILY TC activities follow company policies and Collection code of conduct.
- Ensuring 100% coverage of cases allocated to tele collection. Monitoring the endorsement from TC to field collector.
- Escalating any integrity issue or Fraud cases found to TC Unit Head .
- Motivating and driving the team to meet the targets set every month by proper coaching and guidance.
- Supporting in interviewing/evaluating qualified candidates for tele collectors/team leaders/supervisor when needed.
- Managing the Team's capacity for the year.
Job Requirements
- Education background: University graduated, preferable business course degree holder.
- Minimum Experience: 03 year of supervisory experience preferred.
- Knowledge, Competencies, Skills:
- Leadership skills.
- Understand the Collection market.
- Experience and knowledge of Collection processes and best practice.
- Excellent influencing, negotiation and communication.
- Proficiency with MS Office, especially excel is preferred.
- Experience of working in a high-pressure environment and working to tight deadlines. Excellent project management and organizational skills.
Giới thiệu công ty
Công Ty Tài Chính TNHH MTV Shinhan Việt Nam việc làm
Số 20 Cộng Hoà, Phường 12, Tân Bình, HCM.
Quy mô: Từ 101 - 500 nhân viên
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Vị trí Assistant Collection Manager do công ty Công Ty Tài Chính TNHH MTV Shinhan Việt Nam tuyển dụng tại Đồng Nai, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Assistant Collection Manager hoặc công ty Công Ty Tài Chính TNHH MTV Shinhan Việt Nam ở các link phía trên
Giới thiệu công ty
Công Ty Tài Chính TNHH MTV Shinhan Việt Nam việc làm
Số 20 Cộng Hoà, Phường 12, Tân Bình, HCM.
Quy mô: Từ 101 - 500 nhân viên